Dispatch Support Specialist

Heavy Duty Tire, LLC•West Palm Beach, FL

2d•Onsite

About The Position

Heavy Duty Tire, LLC is seeking a full-time Dispatch Support Specialist for its West Palm Beach location. This role is integral to facilitating service calls from start to finish, ensuring a positive customer experience through active communication with technicians and customers. The ideal candidate is a proactive self-starter with excellent organizational and communication skills, a strong work ethic, and a passion for outstanding customer service. Previous experience in dispatching, service coordination, customer service, or a fast-paced operational environment is highly valued. While experience in the commercial tire industry is a plus, it is not required, as the company is willing to train the right candidate who demonstrates initiative, professionalism, reliability, and a strong commitment to customer satisfaction.

Requirements

Organization
Communication
Time Management
Multitasking
Problem solving
Microsoft Office (Outlook and Excel)
Forklift Operation
Clean Driver's License
Must be able to lift 50lbs

Nice To Haves

Previous experience in dispatching, service coordination, customer service, or a fast-paced operational environment
Experience or knowledge of the commercial tire industry
Bilingual preferred (English and Spanish)
Experience with Tire Guru

Responsibilities

Answer service and delivery related phone calls and e-mails
Accurately enter customer orders per company procedures
Coordinate and expedite deliveries and service requests
Provide excellent customer service to both internal and external customers
Deliver job completion details to the customer in a timely manner
Verify work order details against service tickets and resolve any discrepancies prior to invoicing