Dispatch Support Representative
About The Position
At Clarion Home Services Group, we are dedicated to creating a differentiated experience within the home services industry (HVAC, electrical, and plumbing) through building an enterprise comprised of high-quality and growing brands supported by a best-in-class organizational culture, team, and operating model. The business aspires to profitably grow and triple its revenue in the next few years (and has done so in the last 2 years) driven by an aggressive acquisition and organic growth strategy combining the best of our local brands’ team, people, and processes. In this role as Dispatcher, you will have direct contact with internal and external customers. Your primary duty will be to match the right technician to the right calls, helping achieve the company’s financial goals. You will be responsible for ensuring that customer expectations are exceeded with clear and concise communication with department managers, employees, and customers. This is not a work from home position, you will be reporting to our Stilwell office location daily!
Requirements
- High School Diploma or GED
- 2+ years of customer service experience
- Strong written and verbal communication skills with different personality and communication styles.
- Highly organized and detail oriented
- Ability to thrive in fast-paced environments and high-demand peak seasons.
- Ability to multitask
- IT competent – efficient typist, proficient with Microsoft Outlook, Work, and Excel, and phone systems
- Competitive individual contributor who also loves to win as a team.
Nice To Haves
- Experience in an HVAC, Plumbing, or Electrical setting highly preferred.
Responsibilities
- Work closely with technicians, field service supervisors/service managers, and customer service representatives to ensure customer expectations are met.
- Dispatch service calls by priority, urgency, and profitably to ensure daily revenue goals are met/exceeded.
- Provide regular updates to customers throughout the day on technician’s progress and reschedule or move up service and/or maintenance calls according to company and service department guidelines.
- Work with field service supervisors and service managers to ensure first calls for next day are assigned and strategically structured.
- Coordinate multifaceted jobs and facilitate communication between technicians and vendors.
- Relay accurate information to technicians regarding customer concerns and dispatch appropriately to ensure best in class customer service.
- Respond to customer requests, resolving issues and promoting the company!
- Provide back up support for incoming service calls and requests as needed.
- Participate in training to boost sales and ensure quick, accurate dispatch of incoming service calls.
- Special projects or tasks as requested by your manager.
Benefits
- Growth Opportunities & Fantastic fun work culture
- Medical (three affordable medical plans to choose from), Dental and Vision Insurance
- Company paid Life Insurance and Employee Assistance Program for yourself, spouse, and children.
- Company paid Short-Term and Long-Term Disability
- Optional Flexible Spending Accounts, Health Savings Accounts, Supplemental Medical insurance, Pet Insurance, and ID & Legal Shield
- 401k with company match
- Professional and Personal Development, Including Continued Education Assistance
- Paid time off & 9 Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
