Dispatch Supervisor
About The Position
NRS is a leading provider of transportation & supply chain solutions. As a family-owned and operated company, NRS has delivered smart logistics solutions to numerous Fortune 500 companies spanning over 70 years. Whether it’s NRT, Keystone, Keystone Fresh, or Keystone Capacity, our innovative energy drives us towards new and valuable solutions for our clients, even as we continuously grow and strengthen our network. We are dedicated to creating a culture that empowers the individual and offers our associates the opportunity to apply their unique skill to the challenges facing our clients. In the office, the warehouse, or on the road, it is this commitment to our innovative spirit that unites us in common mission to push boundaries in the logistics industry. This is a 3rd shift role from Sunday - Thursday, 10PM - 6AM.
Requirements
- 3-5 Dispatch supervisory experience.
- 5 years of dispatching experience.
- Ability to actively and effectively act as a team member in a professional manner and in the spirit of TEAM success.
- This position requires a high school education or equivalent.
- Relevant work experience in a logistics field, 1 year experience preferred
- Proficient with Microsoft Word, Excel and PowerPoint.
- Ability to work under pressure and meet deadlines.
- Ability to communicate both orally and in writing with a wide range of people.
Responsibilities
- Providing updates to customers on projects/goals/operational check in on pickups/deliveries
- Participate in customer weekly/daily calls regarding performance and planning
- Review potential changes and/or improvements with customer, validate internally with operations management team, and roll out changes/improvements to the many drivers and dispatchers involved.
- Support driver hiring and start up initiatives by interviewing and processing drivers
- Evaluate driver pools and driver capabilities for busy season/special projects
- Match driver candidates for capabilities that match service needs
- Work through application questions and concerns
- Coordinate Recruiting and Safety departments processing of applications
- Interface with customers on expectations and recent issues to help resolve
- Work with internal customers from cross functional departments to establish needs and processes to complete
- Work with tools and infrastructure items
- Work with administrative teams to complete orders/close out open billing items
- Develop reporting tools to create processed for additional revenue streams. i.e. detention and bobtail billing
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
