BOC Dispatch Supervisor - Fixed Route

Transdev•North Las Vegas, NV

63d•$55,000 - $65,000

About The Position

Transdev in Las Vegas, NV is hiring a BOC Dispatch Supervisor. Our Lead Dispatcher ensures the Dispatch team fills all the routes and provides Operators with timely instructions and responses. We are seeking customer service-oriented professionals who are dedicated to safety. Transdev is proud to offer: Non-CBA Position: Competitive compensation package starting from $55,000 -$65,000 annually salary Benefits include: Vacation: minimum of two 2 weeks Sick days: 5 days Holidays: 10 days; 6 standard and 4 floating Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. The Dispatch Supervisor is a key member of the extended local leadership team by providing 24/7 management presence to Transit Operations staff. Monitors and evaluates daily Transit Operations activities and employee’s performance including missed runs, on-time statistics, total work and pay hours, accident data, and other operations related functions. Monitors and evaluates employees’ performance and provides all levels of disciplinary action as needed. Knowledge with the entire Las Vegas RTC service (geographical) area. Must be knowledgeable with all aspects of bus operators, road supervisors, terminal supervisors, on -time performance monitors’ jobs. Must be knowledgeable with special events that occur in the Las Vegas area. Understand and follow the RTC’s (the client) and Transdev’s policies and procedures. Ensures performance indicators meet or exceed client and corporate expectations. Liquidated damages are kept to a minimum and failures are corrected. Responsible for implementation and support of business-critical operations technologies (VDS, Zonar, AVL, etc.) which requires serving as a subject matter expert on the tools and making recommendations on the best application of the tools into the operating environment. Responsible for managing the location’s performance, make best practices recommendations, train on technology solutions, and facilitate the implementation of those solutions. These activities, overall, support the improvement of service quality and financial performance of Transdev operations. Coordinates the dispatching, in-service monitoring, and evaluations involved in daily transit operations. Completes necessary daily and/or weekly reports for company and client to ensure service quality. Informs Transit Operations Manager of potential risks in the operation. Ensures the company vision, values and culture are understood, communicated, and promoted throughout operations. Responsible for maintaining positive employee and labor relations including regular engagement with all operations staff, acknowledging performance, providing coaching, promotion opportunities and overall job satisfaction. Performs all other duties as assigned and may assist with other areas based on location needs.

Requirements

High school diploma or GED equivalent
Must be skilled in customer service delivery, problem-solving, and decision-making.
Excellent communication and negotiation skills, ability to influence without authority.
Must have a working knowledge of ADA law and ADA service requirements.
To be dependable and proficient in time management, meeting deadlines, and multi-tasking.
To be able to work a flexible schedule which may include weekends.
Proficiency using MS Office products including MS Excel and MS Word and Windows based programs.
Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Must be able to work shifts or flexible work schedules as needed.
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
Work environment will be a combination of both indoors and outdoors.
Work outside in varying temperature, weather, and humidity conditions
Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.
Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
Successfully pass a pre-employment drug screen.

Nice To Haves

Minimum of 2-3 years of transit supervisory experience preferred.

Responsibilities

Monitors and evaluates daily Transit Operations activities and employee’s performance including missed runs, on-time statistics, total work and pay hours, accident data, and other operations related functions.
Monitors and evaluates employees’ performance and provides all levels of disciplinary action as needed.
Knowledge with the entire Las Vegas RTC service (geographical) area.
Must be knowledgeable with all aspects of bus operators, road supervisors, terminal supervisors, on -time performance monitors’ jobs.
Must be knowledgeable with special events that occur in the Las Vegas area.
Understand and follow the RTC’s (the client) and Transdev’s policies and procedures.
Ensures performance indicators meet or exceed client and corporate expectations. Liquidated damages are kept to a minimum and failures are corrected.
Responsible for implementation and support of business-critical operations technologies (VDS, Zonar, AVL, etc.) which requires serving as a subject matter expert on the tools and making recommendations on the best application of the tools into the operating environment.
Responsible for managing the location’s performance, make best practices recommendations, train on technology solutions, and facilitate the implementation of those solutions. These activities, overall, support the improvement of service quality and financial performance of Transdev operations.
Coordinates the dispatching, in-service monitoring, and evaluations involved in daily transit operations.
Completes necessary daily and/or weekly reports for company and client to ensure service quality.
Informs Transit Operations Manager of potential risks in the operation.
Ensures the company vision, values and culture are understood, communicated, and promoted throughout operations.
Responsible for maintaining positive employee and labor relations including regular engagement with all operations staff, acknowledging performance, providing coaching, promotion opportunities and overall job satisfaction.
Performs all other duties as assigned and may assist with other areas based on location needs.