Dispatch Supervisor

Builders FirstSource • Cortez, CO

5h • Onsite

About The Position

Builders FirstSource is America’s largest supplier of building materials, value-added components and building services to the professional market. The company is committed to transforming the future of home building and making home ownership more achievable, valuing experience, skills, and passion over solely a degree, and fostering a diverse and inclusive workplace. The Dispatch Supervisor is responsible for supervising and coordinating all activities of workers involved in product distribution. This includes organizing and overseeing product gathering, checking, quality assurance, and ensuring deadlines are met. The role also involves assigning motor vehicles and drivers for customer order conveyance.

Requirements

• Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Ability to perform each essential duty satisfactorily.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Responsibilities

• Prepares work schedules to ensure that sufficient shift personnel are available for workload demands.
• Assigns duties and examines work for conformance to policies and procedures.
• Reviews dispatch operations to identify technical and operational training needs and recommend operational improvements.
• Reviews and recommends modifications to computer-aided dispatch systems.
• Tests, inspects, and operates radio, telephone, computer, and other equipment as needed.
• Prepares, reviews, and maintains reports, statistics, and records.
• Performs the work of subordinate dispatch personnel as needed.
• Meets with committees and other interested groups to develop, review, and update policies and procedures for dispatch operations.
• Maintains list of available vehicles.
• Assigns vehicles according to factors such as length and purpose of trip, freight requirements, and preference of user.
• Issues keys, record sheets, and credentials to drivers.
• Records time of departure, destination, cargo, and expected time of return for all deliveries.
• Investigates overdue vehicles.
• Directs activities of drivers by two-way radio.
• Confers with customers to expedite or locate missing, misrouted, delayed, or damaged merchandise.
• Maintains record of mileage, fuel used, repairs made, and other expenses.
• Establishes service or delivery routes.
• Assigns helpers to drivers.
• Reviews work orders from departments or complaints from customers, and records type and scope of service to be performed.
• Determines and schedules orders according to urgency.
• Contacts supply storekeeper to verify availability of parts and equipment to ensure scheduled work performance.
• Receives check in calls from delivery workers by radio, telephone, or in person.
• Informs workers of type and location of work to be performed and dispatches workers to job.
• Keeps records of repairs, installation and hours required on each job.
• Assigns orders to lift operators to be pulled from inventory.
• Other duties as assigned.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Interviewing, hiring, and training employees.
• Planning, assigning and directing work.
• Appraising performance.
• Rewarding and disciplining employees.
• Addressing complaints and resolving problems.

Benefits

• Competitive, affordable benefits designed to make life better for you and the people you love.
• Great plans that help you and your family to live happier, healthier and more secure lives.
• Eligible to earn an additional incentive subject to changes in plan design and documents and in accordance with applicable law.
• Professional development is a high priority.
• Investment in your future through the latest training, tools, and technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees