Dispatch Supervisor

Illinois Central School Bus•Caseyville, IL

About The Position

Under limited supervision, dispatch all buses to ensure on-time performance of service within an assigned geographical area. Major Responsibilities: Oversee all routing and scheduling of buses; dispatch buses and provide timely information to drivers on route. Counsel & coach drivers and monitors on front line disciplinary & service issues. Take all scheduling and driver complaints, report to Operations Supervisor/Contract Manager or resolve problems directly with the customer. Handle heavy phone and radio traffic. Serve as primary communication liaison with major contracted customer. May handle charter reservations, billing, or driver payroll. May monitor licensing and participate in hiring drivers. Provide solutions to drop-off and pick-up problems; resolve issues as needed. May handle backup driver duties or perform miscellaneous clerical duties while buses are in route. Complete special projects as assigned. Assist drivers with day-to-day operations and ensure compliance with operating contract, state and local ordinances, and company policies and procedures.

Requirements

Minimum of 3 years of experience in the transportation industry
Good verbal communication and customer service skills.
The ability to work early morning hours.
Basic knowledge of radio dispatch equipment
Ability to work under time constraints and deadlines
Must maintain a professional and respectful attitude toward fellow employees and customers.
Dress in a professional and appropriate manner for a business environment.
Perform all job functions in the safest manner adhering to OSHA guidelines & other applicable Federal& State laws
Execute all job duties while following company policy and procedur
Proficient computer skills including Microsoft Office
Ability to use or learn to use internet, additional programs as required and office equipment, including fax and phones or other electronic devices
Ability to successfully complete dexterity test and DOT physical and comply with drug free workplace policy
Possess or have the ability to obtain CDL Operator’s license with required endorsements & other state or local permits as required

Nice To Haves

Managerial experience preferred
CDL may be required

Responsibilities

Oversee all routing and scheduling of buses
Dispatch buses and provide timely information to drivers on route
Counsel & coach drivers and monitors on front line disciplinary & service issues
Take all scheduling and driver complaints, report to Operations Supervisor/Contract Manager or resolve problems directly with the customer
Handle heavy phone and radio traffic
Serve as primary communication liaison with major contracted customer
May handle charter reservations, billing, or driver payroll
May monitor licensing and participate in hiring drivers
Provide solutions to drop-off and pick-up problems; resolve issues as needed
May handle backup driver duties or perform miscellaneous clerical duties while buses are in route
Complete special projects as assigned
Assist drivers with day-to-day operations and ensure compliance with operating contract, state and local ordinances, and company policies and procedures