Dispatch Supervisor

NABIS•Rochester, NY

14h•$25

About The Position

Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.Through modern, scalable infrastructure, our mission is to empower the world to discover cannabis by providing choice, access, and innovation. We’re at the forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis industry. Backed by Y Combinator and investors, including DoorDash Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, Nabis is rapidly expanding across the U.S. with the goal of becoming the largest and most influential cannabis distribution network globally. The Dispatch Supervisor's responsibility is to assist Delivery Specialists and Dispatch Associates, as they navigate product drop offs, payment pickups, and customer service communications to retailers. Other duties include viewing/preparing paperwork, assisting with vehicle loading and unloading, and scheduling delivery routes along with delegating tasks to dispatch associates.

Requirements

Associates degree OR 2 years relevant work experience
Ability to lift 50lbs, bend, stretch, twist
Ability to pass pre-employment background screen
Ability to work occasional evening/weekend shifts Cannabis/METRC experience a plus
Ability to communicate clearly and concisely on the phone and via email Basic math skills

Nice To Haves

2 years in dispatch or distribution experience
High attention to detail
Technologically proficient
Quick mental math
Excellent communication
Sense of urgency

Responsibilities

Review Orders daily to ensure METRC reflects data on internal invoices.
Updating invoices along with drivers' documentation for deliveries when orders need adjustments.
Assisting with offloading/onloading products prior to driver launch.
Routing stops for drivers while referencing the internal tracker for appointment times.
Print and prepare COA’s, invoices, and AP Summaries for next day deliveries.
Communicate with brand partners, assisting them in editing orders as necessary then resubmitting updated and edited invoices to retailers.
Assisting drivers as they are at the retail shops, acting as communication liaison between shops and brands.
Responding efficiently to any issues that may arise while drivers are out on the road. Rescheduling orders as requested by brands and retail shops.
Confirming window times and payment pickup for next day deliveries.
Scheduling routes and assisting supervisor/dispatch manager with other distribution needs.
Scheduling dispatch associates and drivers.
Overseeing communications within company assigned territories.