Dispatch Supervisor

North America Central School Bus•Caseyville, IL

19h

About The Position

If you’re looking for a career that will give you a strong sense of pride and purpose, this is the job for you. Getting over 1,000,000 children safely to and from school every day is one of the most important jobs you will ever have. Come work for North America Central where your skills are valued, and your contribution appreciated. Job Purpose: Under limited supervision, dispatch all buses to ensure on-time performance of service within an assigned geographical area.

Requirements

High school diploma or equivalent preferred
Possess or have the ability to obtain CDL Operator’s license with required endorsements & other state or local permits as required
Minimum of 3 years of experience in the transportation industry
Good verbal communication and customer service skills.
The ability to work early morning hours.
Basic knowledge of radio dispatch equipment
Ability to work under time constraints and deadlines
Must maintain a professional and respectful attitude toward fellow employees and customers.
Dress in a professional and appropriate manner for a business environment.
Perform all job functions in the safest manner adhering to OSHA guidelines & other applicable Federal& State laws
Execute all job duties while following company policy and procedur
Proficient computer skills including Microsoft Office
Ability to use or learn to use internet, additional programs as required and office equipment, including fax and phones or other electronic devices
Ability to successfully complete dexterity test and DOT physical and comply with drug free workplace policy

Nice To Haves

Managerial experience preferred
CDL may be required

Responsibilities

Oversee all routing and scheduling of buses; dispatch buses and provide timely information to drivers on route.
Counsel & coach drivers and monitors on front line disciplinary & service issues.
Take all scheduling and driver complaints, report to Operations Supervisor/Contract Manager or resolve problems directly with the customer.
Handle heavy phone and radio traffic.
Serve as primary communication liaison with major contracted customer.
May handle charter reservations, billing, or driver payroll. May monitor licensing and participate in hiring drivers.
Provide solutions to drop-off and pick-up problems; resolve issues as needed.
May handle backup driver duties or perform miscellaneous clerical duties while buses are in route.
Complete special projects as assigned.
Assist drivers with day-to-day operations and ensure compliance with operating contract, state and local ordinances, and company policies and procedures.