Dispatch Supervisor

DILE Trucking LLC•Savannah, GA

About The Position

As one of the fastest-growing logistics service companies, DILE is all about excellence, integrity, and teamwork. Our service is top-notch because we have developed a high-energy, team-driven mentality across the organization that is committed to servicing our customers, shippers, and carriers alike, in an ever-evolving supply chain. We are looking for your expertise and knowledge to join our team! Job Summary: The Dispatcher Manager oversees all dispatch activities related to freight movement and driver coordination in a fast-paced trucking and logistics environment. This role ensures loads are assigned, tracked, and delivered efficiently, while also managing a team of dispatchers to maintain high standards in customer service, driver communication, and compliance. FLSA Status: Exempt (Salaried) Supervisory Responsibilities: One direct report. The dispatcher manager will play a crucial role in indirectly supervising truck drivers by efficiently coordinating schedules, providing instructions, and ensuring seamless communication to optimize the transportation process.

Requirements

Proficient in TMS platforms (PortPro, Samsara, and Microsoft Office Suite.)
Strong knowledge of DOT regulations, HOS (Hours of Service), ELD systems, and freight documentation.
Excellent leadership, decision-making, and communication skills.
Ability to work under pressure, manage multiple priorities, and resolve operational issues quickly.
High school diploma or equivalent required; Associate's or Bachelor’s degree in Logistics, Supply Chain, or related field preferred.
3–5 years of dispatch experience in a trucking or freight environment.
1–2 years of supervisory experience in dispatch or logistics operations.
Prolonged periods of sitting at a desk and working with dispatching equipment.
Must be able to lift up to 15 pounds at times.
Office-based with regular use of dispatch software, phones, and computer systems.
May require early morning, evening, or weekend availability depending on operational needs.
Occasional travel or field time with drivers may be required.

Responsibilities

Supervise and manage a team of dispatchers, providing training, support, and performance evaluations.
Assign freight loads to drivers based on location, availability, hours of service, and equipment capacity.
Monitor driver routes and schedules in real-time to ensure on-time pickup and delivery.
Act as a liaison between shippers, drivers, brokers, and warehouse personnel to coordinate efficient load movement.
Maintain compliance with FMCSA, DOT, and company safety policies regarding driver hours, logs, and vehicle usage.
Use Transportation Management Systems (TMS) and GPS tracking software to optimize routes and reduce empty miles.
Address service issues, breakdowns, route changes, and customer complaints promptly and effectively.
Ensure accurate and timely documentation, including bills of lading, dispatch logs, trip sheets, and delivery confirmations.
Analyze dispatch performance metrics and recommend process improvements.
Support recruiting, onboarding, and retention efforts for drivers by maintaining positive communication and support.