Dispatch Supervisor

LEESAR INC•Fort Myers, FL

10d•Onsite

About The Position

LeeSar and Cooperative Services of Florida (CSF) are seeking a Dispatch Supervisor to lead daily dispatch operations supporting critical healthcare delivery services across Southwest Florida. This role is ideal for a strong frontline leader who thrives in fast-paced, high-pressure environments and excels at real-time decision-making. You will play a key role in ensuring safe, compliant, and on-time transportation services across multiple service lines, including Courier, Pharmacy, EMS, and Distribution.

Requirements

High School Diploma or GED
Minimum of 3+ years of experience in dispatch, logistics, fleet, or transportation operations
Valid driver’s license with acceptable driving record
Strong leadership and real-time decision-making ability
Experience with dispatch systems, GPS, telematics, and routing tools
Excellent communication and conflict-resolution skills
Ability to manage multiple priorities in high-pressure environments
Strong analytical and problem-solving skills
Flexibility to work evenings, weekends, holidays, or emergency coverage

Nice To Haves

Associate or Bachelor’s degree in Business, Logistics, or Supply Chain
Prior supervisory or leadership experience
Experience in healthcare, pharmaceutical, or time-sensitive delivery environments

Responsibilities

Oversee daily dispatch activities, ensuring proper driver coverage for scheduled routes, on-demand requests, and emergency services
Monitor real-time operations using GPS and fleet systems to address delays, route changes, and service disruptions
Serve as the primary escalation point for dispatch-related issues during assigned shifts
Coordinate driver assignments to maximize productivity and service reliability
Ensure adherence to DOT, OSHA, HIPAA, and company policies
Conduct safety briefings and reinforce standard operating procedures
Monitor driver performance, attendance, and compliance; provide coaching as needed
Support investigations of accidents, incidents, and service disruptions
Assist with hiring, onboarding, training, and mentoring dispatch staff and drivers
Provide real-time coaching and operational guidance
Foster a culture of accountability, teamwork, and continuous improvement
Escalate operational risks and staffing concerns to leadership
Collaborate with internal departments including Pharmacy, EMS, Culinary, and Distribution
Maintain accurate dispatch records and performance reports
Analyze operational data to identify trends and improve service levels
Support implementation of process improvements and technology enhancements

Benefits

comprehensive benefits package that includes an on-site health clinic
annual bonus program
an HDHP plan at zero cost for associate-only coverage
employer contributions to HSA and cost-sharing at all coverage levels
employer-paid disability and group life insurance
a 401(k) plan with up to a 5% employer match and immediate vesting, plus a Roth option
dental, vision, and voluntary plans
tuition reimbursement
professional development opportunities
nine paid holidays
generous PTO bank