Dispatch Supervisor

Odyssey•Shreveport, LA

2d•Onsite

About The Position

Join Odyssey Logistics and build your career with a global leader in multimodal logistics that puts people at the forefront of everything we do. We win together by operating as one team, leveraging our expertise to solve complex supply chain challenges and deliver results that matter. We innovate boldly—encouraging curiosity, fresh thinking, and empowered decision-making to move faster and smarter for our customers. We drive results with accountability and purpose, staying focused on performance, continuous improvement, and meaningful outcomes for those we serve. Our customer-centric approach is at the center of everything we do, building trusted partnerships and strategic value across our four servicing divisions: Intermodal, Integrated Marine Logistics, Transport & Warehousing—including warehousing and fulfillment solutions—and Managed Services. Guided by care, we prioritize safety, sustainability, and responsible growth for our people, customers, and our communities. At Odyssey, you’ll be part of a truly differentiated end-to-end 4PL model that pairs deep multimodal execution expertise, advanced technology-enabled operations, and data-driven analytics—giving you the opportunity to move beyond oversight, solve complex supply chain challenges, and deliver meaningful results for some of the world’s largest and most dynamic customers. Our employees receive competitive benefit offerings including comprehensive health coverage, HSA contributions, a matching 401(k), and programs designed to support your well-being and long-term success. At Odyssey, you’ll find a purpose-driven culture where your ideas matter, your impact is real, and your career can thrive. Summary / Primary Role Leads daily dispatch operations and driver management to ensure efficient, safe, and profitable execution of customer shipments. Oversees load planning, customer communication, and driver performance while ensuring compliance with company standards and regulatory requirements.

Requirements

2–5 years of professional experience, preferably in transportation, logistics, or warehouse operations
Prior experience managing drivers or employees in a fast-paced environment
Strong communication, problem-solving, and organizational skills
Ability to manage multiple priorities and make real-time decisions
Proficiency in Microsoft Office; experience with TMS or dispatch systems preferred

Responsibilities

Dispatch & Load Management – Plan, schedule, and execute shipments; ensure timely pickup/delivery, route optimization, and cost-effective use of company and third-party capacity
Customer & Service Management – Serve as primary point of contact for shipment updates and issue resolution; ensure service expectations are consistently met
Driver Supervision & Performance – Manage Class A drivers including hiring, onboarding, coaching, performance management, and disciplinary actions
Operational Execution & Compliance – Ensure accurate data entry, documentation, and adherence to DOT/FMCSA, safety, and company policies
Problem Solving & Escalation – Resolve service disruptions, accidents, and operational issues; coordinate load/equipment recovery as needed
Financial & Administrative Oversight – Support billing, payroll, and payables through accurate documentation and process adherence
Growth & Utilization – Identify opportunities to maximize equipment usage, maintain driver productivity, and support revenue growth
Systems & Reporting – Utilize dispatch, GPS, and HOS systems; maintain data integrity and track performance metrics
Cross-Functional Collaboration – Partner with Safety, Maintenance, HR, and leadership to support operations, compliance, and driver retention
On-Call & Team Support – Provide after-hours support and assist during peak periods or team absences