Dispatch Supervisor

Integrity Towing Solutions • Raleigh, NC

5d • $42,000 - $57,000

About The Position

Integrity Towing Solutions is seeking a hands-on Dispatch Supervisor to lead its 24/7 dispatch operation. Dispatch handles inbound calls, police-rotation calls, property tow requests, vehicle releases, payments, and dispatch records. The supervisor leads a team of about seven dispatchers, owns scheduling and call quality, and personally works a dispatch shift to model the expected standards. The position reports to the Branch Manager. The operation has an existing operations manual, structured training program, and weekly scorecard.

Requirements

• Must be at least 21 years old.
• Calm, decisive leadership in a high-volume environment, including the ability to make sound decisions with incomplete information and teach others to do the same.
• Strong computer literacy, including dispatch software and Microsoft 365, and disciplined, accurate documentation.
• Integrity in handling cash, payments, and records.
• Clear, professional communication with police, property managers, drivers, and vehicle owners, including during difficult conversations.
• Acceptable criminal background history and a clear pre-employment drug screen.

Nice To Haves

• Prior supervisory or lead experience in dispatch, call-center, public-safety communications, towing, roadside, or logistics operations is strongly preferred.
• Background as a law-enforcement dispatcher, 911 operator/telecommunicator, patrolman, officer, deputy, sheriff, or Border Patrol agent is valued.
• Military veteran background in any Military Occupational Specialty (MOS) is valued; communications, operations, or logistics MOSs receive additional consideration.
• Military spouse background is valued.
• Disabled veterans are encouraged to apply.
• Candidates from Work Opportunity Tax Credit Targeted Groups are actively sought.

Responsibilities

• Lead, schedule, and coach a team of about seven dispatchers supporting a 24-hour, seven-day operation, using clear expectations, weekly performance numbers, and quarterly one-on-ones.
• Maintain complete phone and vehicle-release coverage and ensure shift handoffs assign an owner, status, and next action to every open item.
• Work a dispatch shift by answering a multi-line phone system, coordinating drivers, and processing vehicle releases courteously and accurately.
• Verify, document, and promptly dispatch property tow requests, and ensure scheduled vehicle relocations occur as promised.
• Prioritize police-rotation calls and monitor response to meet the 30-minute contract standard for a truck to arrive on-site.
• Maintain complete and accurate dispatch records, audit calls weekly, and coach staff on any misses during the same week.
• Manage payment and cash controls, including card processing, smart-safe cash reconciliation, and same-shift investigation of discrepancies.
• Train new dispatchers through written procedures, observed practice, knowledge checks, and documented sign-offs.
• Route escalations promptly to account executives, client support, or leadership, and professionally de-escalate tense situations.

Benefits

• $42,000 annual salary plus a monthly performance bonus of up to $1,250, for up to $57,000 per year total.
• Paid, structured onboarding.
• Medical, dental, and vision insurance.
• Short- and long-term disability coverage.
• Accident, hospital, and critical illness coverage.
• Paid Time Off earned based on hours worked.
• Leadership role with authority over scheduling, the training program, and quality standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed