Dispatch Supervisor Assistant

Transdev•New Carrollton, MD

13d•$20 - $26

About The Position

Transdev in Washington, DC area is hiring a Dispatch Supervisor Assistant. This position assists the Dispatch Supervisor with administrative tasks and customer engagement to ensure that Transdev is meeting and exceeding our operational goals in dispatch and providing outstanding customer service. Transdev is proud to offer: Position Subject to Collective Bargaining Agreement: $20.00 - $25.56 (Union Collective Bargaining Agreement Pay Scale) Starting pay $20.00 with progression to 25.56 over 5 years. Benefits include: Vacation, sick leave, medical, dental, vision, life insurance, 401k retirement, company holiday. Available after 90 calendar days of employment for full-time employees. Benefits may vary depending on location policy.

Requirements

Experience in dispatch and/or reservations.
Strong administrative, organizational, conflict resolution, and communication skills.
Ability to work closely with, and support both the Dispatch Supervisors and the Dispatcher sin day-to-day operations.
Proficiency in Microsoft Office and familiarity with paratransit operations.
Ability to communicate clearly and concisely both verbally and written form
Ability to work effectively and harmoniously in pressure situations with fellow employees, supervisors, dispatchers, and bus operators to attain the best possible transit service for customers.
Knowledge of Trapeze preferred
Ability to operate standard office machines including but not limited to copy machine, printers, scanner, computer, telephones.
Subject to a DOT drug testing and physical if applicable.
DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason
Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
Successfully pass a pre-employment drug screen.

Nice To Haves

Knowledge of Trapeze preferred

Responsibilities

Staff Development: Support the dispatch supervisors by fostering a positive working environment. Ensure that best practices in customer service and leadership are upheld.
Communication and Conflict Resolution: Maintain regular communication with the Dispatchers and Dispatch Supervisors to ensure customer issues and requests are addressed promptly and acceptably
Scheduling Assistance: Assist Dispatchers and Dispatch Supervisors in monitoring and addressing same day schedule adherence by working directly with customers via phone, chat and text to provide accurate ride information; identify and reschedule passengers who are a good fit for alternative transportation services. Ensure that passenger trips are correctly recorded and updated in Trapeze and communicated to the alternative vendors.
Backup Support: Provide backup support for dispatch duties as needed without compromising primary administrative responsibilities.
Issue Escalation and Reporting: Proactively identify and escalate issues outside normal operating parameters to Dispatch Supervisors, ensuring timely resolution and minimizing impact on service quality.
Cross-Departmental Support: Assist other departments as needed, demonstrating flexibility and a collaborative spirit to ensure overall organizational success.
Other duties as required.