Dispatch Specialist (Remote in Reno, Nevada)

Benco Dental•Reno, NV

10d•Remote

About The Position

This position is eligible for candidates local to the Reno, Nevada area. The Dispatch Specialist is responsible for receiving and responding to external and internal customer inquiries, issues and orders, and resolving service-related issues/problems. The Shift: Monday through Friday 9:00 - 5:30 PST. The Pay: The hourly rate for this position is $18.00 with potential for a rate increase after 6 months.

Requirements

High school diploma/GED
Customer Service experience preferred
Residency Requirement: Local to Reno, Nevada

Nice To Haves

Ability to communicate effectively
Excellent computer, telephone, and customer service skills
Ability to multitask
Attention to detail

Responsibilities

Ensure that all communication with customers (internal/external) is courteous, cordial, business-like and timely.
Efficiently cover phones for service calls as needed.
Evaluates and monitors service tech schedules throughout the day to ensure effective completion of calls.
Directly interact with service techs and Service Managers to maintain the efficiency of operation and maximizing the scheduling time of techs.
Effectively handle exceptions and provides support for problems the Customer Service Representatives have been unable to resolve.
Research information needed to handle requests for credit or billing problems.
Enter basic part orders using the manufacturer number or the item number if needed.
Accurately bill all service invoices using correct item numbers, quantities, and van stock.
Keep accurate records of deleted or cancelled calls.
Accurately document discussions with customers, technicians, Sales reps and Service Managers in a timely manner; effectively utilizing notes in providing quality customer service.
Keeps management informed by providing accurate and timely information that ensures customers are served efficiently in meeting their expectations.
Maintain a composed, confident, and professional manner in all situations.
Lead by example by keeping a positive can do attitude.