Dispatch & Routing Support Specialist

Kevidko Inc•Vernon, CA

3d•Onsite

About The Position

KEVIDKO is seeking a dependable and highly organized Dispatch & Routing Support Coordinator to support our daily delivery operations. This position coordinates drivers and delivery routes, monitors deliveries throughout the day, communicates with customers and drivers, and prepares the following day’s route assignments. The right person must be comfortable working with computers, managing multiple priorities and following every issue through to completion.

Requirements

Previous dispatching, routing, transportation, logistics or delivery-coordination experience is preferred.
Strong computer and data-entry skills.
Strong organizational and follow-through skills.
Ability to manage multiple drivers, routes and customer issues simultaneously.
Comfortable learning and consistently using routing and dispatch systems.
Able to make quick, practical decisions in a fast-moving environment.
Strong attention to detail.
Clear and professional written and verbal communication.
Dependable attendance and punctuality.
Comfortable communicating expectations and instructions to drivers.

Nice To Haves

Spanish-speaking ability is helpful but not required.
Experience in distribution, foodservice, wholesale or local delivery is helpful.

Responsibilities

Prepare and organize daily delivery routes using the company’s routing system.
Assign drivers and vehicles according to operational requirements.
Monitor driver progress and delivery completion throughout the day.
Communicate route assignments, changes and delivery instructions to drivers.
Respond promptly when a driver is delayed or encounters a delivery problem.
Handle delivery-related customer calls, including ETAs, access problems, missed deliveries and special instructions.
Coordinate add-on deliveries, customer pickups, returns and redeliveries.
Verify addresses, delivery windows, access information and customer-specific instructions.
Update routes when drivers call out, vehicles become unavailable or operational needs change.
Coordinate with warehouse and customer-service employees to resolve missing, incomplete or delayed orders.
Document failed deliveries, customer refusals, damages, delays and other delivery issues.
Maintain accurate customer, driver, vehicle and route information.
Review route completion times and identify recurring delays or inefficiencies.
Follow through on unresolved delivery issues until they are completed.
Provide management with updates regarding late deliveries, failed stops and other exceptions.
Assist with other transportation and administrative responsibilities as needed.