Dispatch Representative (Remote Near WRE Branch)

Wind River Environmental LLC•East Hempfield Township, PA

4d•$21 - $23•Remote

About The Position

As a Wind River Environmental Dispatcher, you'll be responsible for routing WRE vehicles and ensuring our customers receive excellent service. This is a remote role; however, the employee must reside within 25 miles of one of our branch locations in Connecticut, Florida, Georgia, Maryland, Massachusetts, New Hampshire, New Jersey, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, or Virginia. Employees must continue to reside within the required distance of a branch location throughout their employment in this role.

Requirements

Ability to understand instructions furnished in written, oral, or diagram form
Ability to read and interpret documents including Company policies and procedures, safety rules, operating and maintenance instructions, maps and road signs
Ability to speak, cooperate and communicate effectively with customers, co-workers and management
Ability to work independently and manage pressure to meet deadlines
Ability to learn and gain expertise in a variety of computer-based systems
Ability to work in a fast-paced environment
Highly detail-oriented
Ability to learn operating procedures quickly and execute consistently to standard
Foster a culture of continuous improvement
Willingness to learn the business and to grow with the company
Strong problem-solving skills with the ability to think quickly and resolve issues effectively
Highly organized with a strong aptitude for multitasking in a fast-paced environment
Must have high school diploma or equivalent
A minimum of two years’ experience in route planning or logistics
Must be able to operate in a drug-free workplace

Responsibilities

Ability to work a rotating schedule that includes partial weekends
Ability to establish priorities, work independently and proceed with objectives without supervision
Responsible for working closely with Wind River Environmental customers and technicians to resolve customer, fleet and other issues that occur
Must have a passion for serving our customers
Develop routes and maintain contact with technicians throughout their scheduled work hours
Collaborate with team and management to modify daily routes to accommodate the needs of our customers
Act as a communication liaison and answer incoming calls from technicians on the road
Cultivate strong relationships with technicians and customers to reduce stress that comes with last minute schedule changes
Monitor any sudden route changes or road construction issues and work with technicians to establish new routes for timely service
Manage all shift emergencies and dispatch on-call technicians accordingly
Perform and complete special projects and meet deadlines as assigned by the Central Dispatch Supervisors