Dispatch Operator

HCA•Asheville, NC

37d•Onsite

About The Position

Responsible for communications into and within the hospital by use of the telephone switchboard, pagers, public address systems, and internal radio communications. Primary focus of the job is to respond quickly and courteously to all incoming calls, route these calls to the proper extension, and properly respond to procedures for emergency codes. Internal communications includes, but not limited to, the following departments: Maintenance, Shuttle, after hour Courier, Valet and Material Management services. Dispatch Operators also monitors CCTV and alarms (including medical gas alarms) for all of Mission Hospital and identified off Site facilities. Dispatch Operators will provide work orders for all maintenance and access requests and provide quick access restriction services for Mission Hospital.

Requirements

Required Education: High School Diploma
Required Experience: One year experience on Microsoft Windows and completion of Windows Competency testing

Nice To Haves

Preferred License: AAPCO Certification
Certification in Verbal Defense and Influence (VDI)
Preferred Experience: Other courses and certifications that would promote job performance

Responsibilities

communications into and within the hospital by use of the telephone switchboard, pagers, public address systems, and internal radio communications
respond quickly and courteously to all incoming calls
route calls to the proper extension
respond to procedures for emergency codes
Internal communications includes, but not limited to, the following departments: Maintenance, Shuttle, after hour Courier, Valet and Material Management services
monitors CCTV and alarms (including medical gas alarms) for all of Mission Hospital and identified off Site facilities
provide work orders for all maintenance and access requests
provide quick access restriction services for Mission Hospital

Benefits

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.