Dispatch Operations Manager | Automotive

Pull-A-Part LLC•Atlanta, GA

About The Position

The Dispatch Operations Manager is responsible for leading and improving all aspects of vehicle dispatch operations. This role focuses on maximizing vehicle pickup rates, improving cycle times, building strong relationships with towing partners, and creating standardized processes that drive operational excellence. Success in this role is measured by increasing completed vehicle pickups, reducing delays, improving customer experience, and building a scalable dispatch operation.

Requirements

Strong leadership skills with the ability to coach, develop, and hold teams accountable while fostering a culture of safety, quality, and continuous improvement
Ability to work with independent contractors
Capability to leverage data and performance metrics to identify opportunities, make informed decisions, and drive continuous operational improvements

Responsibilities

Lead the day-to-day dispatch operation across multiple markets
Monitor dispatch activity in real time to ensure vehicles are assigned and picked up efficiently.
Develop standardized dispatch procedures and best practices
Eliminate process bottlenecks that prevent timely pickups
Create escalation procedures for delayed or stalled assignments
Ensure all dispatch documentation is accurate and complete
Utilize dispatch software and reporting tools to monitor performance
Build dashboards and KPI reports
Identify opportunities for automation
Ensure dispatch notes and documentation are complete
Present weekly operational reviews with recommendations
Coach dispatch supervisors and dispatch agents
Create a culture of accountability and urgency
Establish clear performance expectations. Conduct regular one-on-one coaching sessions
Assist with hiring and onboarding new dispatch employees