Dispatch Manager

CRST The Transportation Solution • Erlanger, KY

6d • Onsite

About The Position

CRST'S DEDICATED SOLUTIONS division is focused on service excellence to retailers and producers who need consistent, dependable, high-quality delivery services. We provide customers the flexibility of a private fleet, without the expense. Dedicated Solutions is divided into East and West divisions. Fleet operations professionals manage CRST’s day-to-day driver and equipment performance. They coordinate routes, monitor service, and ensure every load is delivered safely and efficiently. The Dispatch Manager supports daily fleet operations by coordinating dispatch activity, managing freight movement, and maintaining clear, consistent communication with drivers to ensure safe, compliant, and on-time service. This individual contributor role partners closely with internal teams and, when applicable, customer contacts to support operational continuity, driver engagement, and service reliability across assigned shifts, including off-hours support.

Requirements

• High school diploma or equivalent
• Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers.
• Experience in dispatch, logistics coordination, or fleet operations
• Working understanding of DOT regulations, Hours of Service, and transportation safety requirements
• Strong communication, organization, and multitasking skills with attention to accuracy and timeliness

Nice To Haves

• A two-year degree or applicable work experience with demonstrated success
• Experience supporting customer-specific fleet operations
• Proficiency in transportation management systems or dispatching software
• Strong interpersonal skills and ability to manage time-sensitive situations
• Ability to identify challenges, analyze data, and implement practical solutions

Responsibilities

• Support daily fleet operations by managing dispatch activities, coordinating freight movement, and maintaining strong communication with drivers to ensure compliance, safety, and on-time performance
• Partner with fleet managers to support driver communication, resolve issues, and promote operational consistency across shifts
• Maintain open, timely, and professional communication with drivers, internal departments, and customer teams to ensure reliable service and operational continuity
• Ensure all drivers comply with Department of Transportation (DOT) and Hours of Service (HOS) regulations; promptly report any safety or compliance concerns
• Track load status, driver availability, and service metrics; proactively identify and communicate potential service issues or delays to maintain customer satisfaction
• Coordinate with planning, maintenance, and customer service teams to resolve operational challenges and support load completion
• Identify recurring operational issues and recommend process or communication improvements to enhance efficiency and reliability
• Maintain flexibility to support 24/7 operations and ensure appropriate coverage during off-hours or unplanned events
• Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED