Dispatch Manager

Mario Purchaser LLC•Tampa, FL

8d•$60,000 - $80,000•Hybrid

About The Position

This position is responsible for management of dispatching activities, including; reviewing and establishing the service board. Also responsible for following and enforcing policies and procedures to ensure the company fulfills its contractual obligations with permits. The Dispatch Manager is the person who coordinates all the activity between the office and the field.

Requirements

High School Diploma
Valid Driver’s License
Basic computer skills including Microsoft Office Suite
Excellent oral, written and interpersonal communication skills
Knowledge of current code requirements
Understanding of accounting and finance as it relates to the industry
Ability to manage internal resources effectively and efficiently
Ability to hold a team accountable for results
Excellent business acumen
Excellent interpersonal and communication skills
Excellent organizational and follow-through skills
Ability to work extended hours, weekends and holidays
Minimum of 3 years proven management and/or sales experience in the Service Industry
Proven record in: Team Development, Sales/Operations, Customer Service
Intermediate proficiency in MS Office Suite including proficient use of Excel and PowerPoint

Nice To Haves

Experience in the trades: HVAC, plumbing, electrical
Experience with Service Titan

Responsibilities

Supervise and lead the dispatch team
Directly responsible for recruiting, interviewing, training, managing, and evaluating dispatchers
Ensure all repairs and installs calls are completed to the highest quality standards and if necessary, all permits are obtained
Communicate and monitor goals
Manage workload and schedules to best utilize manpower and maximize profits
Ensure technicians are being dispatched effectively
Assist dispatchers/technicians with issues while in the office and field
Facilitate weekly meetings
Resolve customer issues or concerns to ensure complete satisfaction
Ensure all department operations are carried out in compliance with local, state, federal, and company requirements
Maximize lead opportunities and retain and grow Club Membership clients.
Perform clerical duties associated with, but not limited to, field technician paperwork, Sales etc.
Carry out additional duties assigned by the VP of HVAC Operations
Obey and teach the company Code of Ethics Team Rules and Team Philosophy.
Ensure safety best practices are followed in the field.
Other duties as assigned.