Dispatch Manager

SouthernCarlson • Barberton, OH

2d • Onsite

About The Position

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance. Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver. At SouthernCarlson, our core values guide everything we do—from how we treat our team members to how we serve our customers and partners. These values are at the heart of our mission to solve problems, build trust, and provide unmatched service. We’re hiring a Dispatch Manager to oversee and coordinate daily transportation and delivery operations for our Barberton branch. This role is responsible for ensuring drivers, routes, deliveries, pickups, and documentation are managed efficiently while maintaining a high level of customer service and DOT compliance. If you’re an organized logistics professional who enjoys working with drivers, customers, vendors, and operations teams to keep everything moving, this is the role for you.

Requirements

• 1+ year of dispatching or transportation coordination experience
• Ability to coordinate drivers, routes, vendors, customers, and internal teams in a fast-paced environment
• Strong understanding of delivery scheduling, routing, and transportation operations
• Proven ability to provide exceptional customer service while resolving delivery-related issues
• Professional, clear, and effective verbal and written communication skills
• Highly organized with the ability to manage multiple priorities and changing demands
• Comfortable working with transportation, dispatch, Microsoft Office, and other computer-based systems
• Ability to maintain confidentiality and appropriately handle sensitive company, employee, and customer information
• Comfortable working closely with drivers, warehouse teams, sales, vendors, and customers
• Ability to make quick, sound decisions and find solutions when unexpected delivery challenges arise

Nice To Haves

• Industrial supply or distribution experience preferred
• Understanding of DOT requirements and driver compliance preferred

Responsibilities

• Coordinate and schedule inbound vendor deliveries and outbound customer orders using the company fleet
• Manage driver schedules and delivery routes to ensure on-time performance and meet service level commitments
• Coordinate daily dispatch activities and adjust routes as needed to address changing customer and operational requirements
• Verify shipping and delivery documentation to ensure accuracy and alignment with customer requirements
• Monitor driver logs and vehicle information to maintain DOT compliance
• Communicate with customers regarding delivery schedules, inquiries, and service-related concerns
• Resolve delivery issues quickly and coordinate solutions with customers, drivers, and branch operations
• Organize and coordinate pickups from local vendors
• Collaborate with warehouse and operations teams to ensure smooth outbound shipments and internal transfers
• Monitor delivery performance and identify opportunities to improve efficiency, service, and productivity
• Provide direction and support to drivers and ensure company transportation policies and procedures are followed
• Maintain a professional, safety-focused, and customer-first transportation operation

Benefits

• Health, Dental, Vision
• 401(k) with Employer Match
• Paid Time Off, Sick Time & Holidays
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed