Dispatch Manager - Orlando, FL

Smyrna Ready Mix, LLC • Meadow Woods, FL

2d • Onsite

About The Position

Are you a results-driven leader who thrives in a fast-paced environment where every decision impacts customer satisfaction, operational efficiency, and team success? At SRM Concrete, our Dispatch Managers are the driving force behind daily operations—leading Central Dispatch teams, coordinating with plant operations, supporting drivers, and ensuring every customer receives exceptional service. This leadership role is responsible for developing high-performing teams, optimizing dispatch operations, and maintaining the service standards that have made SRM Concrete an industry leader. If you're passionate about developing people, solving complex logistical challenges, and delivering operational excellence, SRM Concrete wants you on our team.

Requirements

• Leadership experience in dispatch, logistics, transportation, construction materials, or related operations.
• Strong customer service, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with dispatch software and Microsoft Office.
• Analytical mindset with a focus on operational efficiency and team development.
• Must successfully complete SRM's pre-employment screenings.

Nice To Haves

• Ready-mix concrete or fleet management experience is preferred but not required.

Responsibilities

• Lead, coach, and develop the Central Dispatch team.
• Manage daily dispatch operations across multiple plants.
• Coordinate with Plant Managers, Drivers, Sales, and Operations to ensure on-time deliveries.
• Monitor schedules, fleet utilization, and customer service performance.
• Resolve customer concerns and operational issues quickly and professionally.
• Track key performance metrics and implement process improvements.
• Maintain compliance with company policies, DOT regulations, and safety standards.
• Support staffing, training, scheduling, and continuous improvement initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed