Dispatch Manager

Cowan Systems•Allentown, PA

34d•$60 - $65

About The Position

The Dispatch Manager is responsible for the successful execution of customer freight delivery and the daily oversight and management of their assigned fleet This is a leadership position that reports to the Operations Manager or the Terminal Manager depending on the size of the operation The Dispatch Manager will participate in; problem identification solution recognition and system implementation to improve areas that impact our drivers experience and the quality of our services The Dispatch Manager will foster a culture that ensures their team works together in a way that supports the mission of the organization and is in alignment with our core values and beliefs Schedule Monday Friday 7am 5pm

Requirements

Bachelors degree preferred or substituted with 4 years of similar experience
2 years of dispatching CDL Class A truck drivers
Computer applications experience and proficiency in Microsoft Office
Working knowledge of DOT OSHA and related safety regulations
Excellent customer service problem solving and decision making skills
Ability to develop a working knowledge of all terminal operation aspects
Travel may be required as dictated by the customerbusiness
Frequently required to sit stand walk talk hear operate a computer keyboard and speak on the telephone
Must occasionally lift andor move up to 10 pounds

Nice To Haves

TMS experience desired TMW preferred

Responsibilities

Effectively dispatch a fleet using proper procedures for real time management of freight and drivers ensuring high level of data accuracy within the system
Maintain highest driver relationship and satisfaction of new and tenured drivers byActively onboarding new drivers following the 12 week onboarding processRegularly reviewing driver scorecards in order to ensure drivers are meeting performance and income goalsAuditing driver manifests for pay accuracy and workload balanceAdvocate for driver in relation to executable plansEffectively communicate policy changes schedule changes etc to the fleetParticipate in driver mentoring and driver appreciation activities as prescribed by the Terminal Manager
Oversee fleet of drivers ensuring all team members are properly trained in all aspects of their position Coach where performance improvement is needed in accordance and notify Terminal Manager or Operations Manager when there is a need for corrective action or formal performance improvement plans to address deficiencies
Participate in pre trip inspections with drivers on a regular basis
Coach and counsel your Fleet in the areas of; productivity customer care and service attendance and company rules Develop driver performance improvement plans in coordination with HR and the Terminal Manager as needed
Confirm driver plans with drivers Via Qualcomm and or phone providing driver with any required information to complete the assignment including special load requirements Hazmat specialty equipment etc
Promote culture of safety in all daily activities by proactively address safety concerns by communicating safety goals and standards to all drivers providing resources for safety concern resolution
Ensure Fleet is in compliance with DOT requirements for hours of service and driver fitness before dispatch Assist in coordination of compliance activities including the scheduling of physicals and submission of required documentation
Monitor driver progress throughout the shift to ensure on time dispatch and delivery of freight as planned addressing and notifying the customer of any delays or issues
Address all customer needs and concerns as they arise during shift and escalating any customer issues requiring a higher level of involvement to the Operations Manager or Terminal Manager
Collect and inspect driver manifest and other necessary documentation necessary to pay the driver and invoice the customer upon the completion of each driver shift to include bill of ladings and lumper receipts
Maintain track and report appropriate equipment levels daily at all customer locations Based on need requesting adjustments where necessary to ensure optimum equipment utilization
Perform periodic inspections of company equipment to identify unreported maintenance issues and accident damage
Review revenue per truck per day and perform quarterly fleet performance reviews with Terminal Manager and Operations Manager to identify areas of opportunity and develop improvement plan as needed to address deficiencies