Dispatch Manager

A National Transit•Atlanta, GA

6d•Onsite

About The Position

The Dispatch Manager oversees all daily dispatch operations to ensure safe, efficient, and on-time service delivery within the paratransit system. This role supervises dispatchers, manages operator schedules and attendance, monitors service readiness, and maintains real-time communication with Safety, Road Supervision, and Maintenance. The Dispatch Manager ensures accurate documentation, service continuity, and accountability across a 24/7 operation.

Requirements

3+ years of experience in transit, paratransit, dispatch, or operations.
1+ year of supervisory or lead experience.
Experience using dispatch or scheduling systems (e.g., TripMaster, Routematch, Ecolane).
Strong understanding of ADA paratransit service requirements.
Strong decision-making skills in fast-moving environments.
High level of accuracy in documentation and reporting.

Nice To Haves

Experience working within MARTA Mobility or a similar large paratransit system.
Knowledge of FTA/DOT regulations.
Previous experience managing attendance systems or shift scheduling.

Responsibilities

Supervise dispatch staff and ensure full coverage for all shifts and service windows.
Maintain operator schedules, monitor call-outs/tardiness, and initiate corrective action as needed.
Ensure all pull-outs depart on time and service disruptions are resolved quickly.
Maintain accurate dispatch logs, trip sheets, and electronic data entries.
Coordinate continuously with Road Supervisors, Safety, and Maintenance to manage incidents and service interruptions.
Oversee 24/7 communication flow between operations and field personnel.
Prepare and distribute daily operational reports.
Train and coach dispatchers for performance, accuracy, and professionalism.
Support a culture of accountability, accuracy, and customer-centered service.