Dispatch Manager- Omaha NE
MMT Ambulance•Omaha, NE
•Onsite
About The Position
MMT Ambulance is seeking a Dispatch Manager to assist in providing quality and efficient customer service through daily monitoring of a team, offering guidance and technical support to the Communication Center. The Dispatch Manager will work with considerable independence and receive general guidance from a superior. This role is crucial for ensuring the smooth operation of the communication center and maintaining high standards of service in Emergency Medical Services (EMS).
Requirements
- High School Diploma or GED
- Experience working in a call center.
- Previous experience in prehospital setting required (ground ambulance, fire department, law enforcement, etc.)
- Previous progressive supervisory and administrative experience in the medical services or any equivalent combination of training and experience which provides the required knowledge skills and abilities.
- Excellent oral and written communication skills.
- Self-confidence, emotional stability, good judgment, and tolerance for high stress
- Possess good verbal communication skills.
- Ability to handle adverse situations effectively.
Responsibilities
- Oversight of Communication Center activities and associated policies and procedures.
- Managing the scheduling, training, retention, and performance of personnel of the Communication Center.
- Ensuring compliance with customer service and dispatch quality assurance principles.
- Ensuring that all Communication Center personnel are adequately trained and obtain/maintain all required credentials.
- Demonstrating the ability to work productively with all involved stakeholders of the organization to include the public, agencies, elected officials, and area hospitals.
- Attending assigned official public meetings to represent the Communication Center.
Benefits
- Health Insurance: Medical, Dental, Vision
- Health savings account
- Flexible spending account
- Retirement Plans: 401K and Roth 401K, with a company match
- Paid Time Off
- Employer Paid: Basic Life Insurance and Long-Term Disability
- Supplemental Plans: Short-Term Disability, Life, Critical Illness, Accident Insurance
- Professional Development: Free access to CAPCE-accredited training through our Learning Management System powered by FlightBridge, along with recertification courses for American Heart and American Red Cross
- Tuition Reimbursement
- Continuous Education
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
