Dispatch Level 2

Transx Ltd•Winnipeg, MB

1d•Onsite

About The Position

The Dispatch Level 2 role is directly accountable for the effective management of drivers, fleet performance, and supporting Level 1 Dispatchers. The position focuses on operational excellence, superior customer service, and ensuring fleets operate efficiently for driver success and customer service performance. This role oversees day-to-day operations, coordinates team activities, and assists the Dispatch Manager with operational reports and key projects. As a leader within TransX, you will also be expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

Requirements

Two (2) – three (3) years of previous Dispatch experience is required.
Excellent communication and interpersonal skills.
Ability to work under minimal to no supervision and make sound decisions under pressure.
Analytical thinking with a high tolerance for ambiguity.
Capable of multi-tasking with a proven ability to prioritize tasks in a fast-paced environment.
Solid knowledge of the trucking industry and associated rules and regulations (e.g., Hours of Service, DOT).
Computer literate and proficient with industry-related systems and TMS applications.

Nice To Haves

Post-secondary education is preferred, ideally in Logistics, Supply Chain Management, or Human Resources.
Logistics or Supply Chain experience is considered a strong asset.

Responsibilities

Monitor and update the "Late to Start and Late to Complete" report (Health Check) to track driver departures and completions.
Maintain live system updates for driver PTAs, order ETAs, starts, completes, and service alerts.
Dispatch and confirm all load assignments to drivers.
Process cross-border shipments for customs clearance.
Manage tractor and driver utilization.
Manage driver time-off requests, driver discipline, and proper documentation.
Emphasize customer requirements and needs to drivers to enable operational success.
Drive continuous improvement and regulatory compliance (safety courses, random testing, etc.).
Handle operational emergencies with urgency, including equipment breakdowns, accidents, or weather-related delays.
Exercise quick decision-making and critical thinking to resolve delays with cost-effective solutions.
Prioritize time-sensitive issues with critical thinking skills.
Maintain and generate key fleet reports, including the Vacation Matrix, Morning Fleet Message, Loyalty Calculator, Team Bonus, Add Pays, and Driver Birthdays.
Oversee PM due/overdue follow-ups, winter weather updates, Friday orientation summaries, Fleet KPI reports, and TLW Weekly mileage.

Benefits

Competitive compensation packages.
Partnered training programs and ongoing learning supports.
Comprehensive group health benefits.
RRSP company match programs.
Referral bonus program.
Training and tuition reimbursement.
Annual employee recognition & appreciation events.
Years of service awards.
Employee spotlights in our TransX Newsletter.
Safety recognition and annual performance incentives.
Employee and family assistance program.
Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.).