Dispatch Lead

Holman Logistics•Commerce, GA

2d•Onsite

About The Position

The Dispatch Lead coordinates the activities of dispatchers engaged in the movement, storage, and shipping of product to ensure efficient and timely pickups and deliveries. This role involves conferring with supervisors and managers to coordinate warehouse and dispatch activities, scheduling inbound shipments, tracking inbound shipments, and managing various administrative tasks related to carriers and railcars. The Dispatch Lead is also responsible for processing specific orders, running reports, assisting customers with paperwork, and resolving carrier issues. A key aspect of this role is ensuring customer service excellence, conducting daily yard checks, and managing staffing to meet facility standards and expectations, all while adhering to safety and security protocols.

Requirements

High School Graduate or General Education Degree (GED) preferred.
Two (2) years related experience preferred.
Intermediate personal computer skills including electronic mail, word processing, spreadsheet, graphics, etc.
Strong working knowledge of MS Office to include Outlook, Excel, and Word.
Ability to master internal computer systems.
Valid State Driver’s License.
Forklift Certification.
Ability to work required schedule and arrive at work on time.
Ability and willingness to work voluntary/mandatory overtime during the busy season and work alternative schedules to accommodate business needs.
Ability to effectively communicate in writing and verbally in a courteous and professional manner.
Ability to understand and follow verbal and written instruction.
Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
Ability to establish and maintain effective working relationships with customers, co-workers and management.
Ability to maintain a level of production that meets or exceeds established guidelines.
Ability to work independently without interruptions.
Ability to perform basic math (addition, subtraction, multiplication and division) in all units of measure using whole numbers, fractions and decimals.
Ability to compute rate, ratio, and percentage.
Ability to read and interpret documents such as receivers, invoices, operating instructions and procedure manuals.
Ability to write routine reports and correspondence.
Ability to complete necessary paperwork neatly and accurately and according to established guidelines.
Properly count, document or scan the number of units as needed by the function that is being performed.
Ability to verify paperwork necessary to ensure inventory count is correct.
Ability to perform work accurately and thoroughly.
Ability to pay attention to the minute details of a project or task and prioritize tasks.
Ability to handle multiple tasks/projects simultaneously.
Ability to use thinking and reasoning to solve a problem.
Ability to design and conduct a systematic, objective, and critical investigation.
Ability to accept responsibility and account for his/her actions.
Ability to complete assigned tasks under stressful situations.
Ability to take care of the customers’ needs while following company procedures.
Ability to work independently with minimal supervision.
Ability to identify and correct conditions that affect Team Member safety.

Responsibilities

Coordinates the activities of dispatchers engaged in the movement, storage, and shipping of product to ensure efficient and timely pickups and deliveries.
Confers with supervisors/managers to coordinate warehouse and dispatch activities.
Schedules Inbound (Lives and Drops).
Creates daily Inbound Sheet.
Tracks inbound shipments.
Provides O11s and 7pts for the security team.
Sends empty trailer list to carriers.
Notifies carriers of trailers needing repairs.
Audits receivers for CTPAT compliance.
Identifies railcars.
TFIN/Schedule railcars.
Fills out rail 7pts/ verify seals.
Releases railcars via CSX website.
Enters all HD loads in the system by 11am.
Monitors HD carriers and coordinates pick-up times.
Creates HD spreadsheet.
Schedules and processes Amazon orders.
Enters RPS orders / bills in IDS, CICS.
Schedules and processes all Walmart orders (leaving paperwork and labels organized).
Runs daily GATM report.
Assists customer with any missing paperwork or labels.
Confers with transportation team to resolve any carrier issues or questions.
Ensures reliable attendance at scheduled shifts.
Prioritizes customer service, including answering calls, commenting on loads, addressing issues, and meeting expectations.
Completes daily yard checks, identifying empty trailer needs, contacting transportation carriers, and addressing discrepancies.
Ensures proper staffing and holds Gate Associates accountable to facility standards and expectations.
Performs all duties in conformance to appropriate safety and security standards.
Performs all other duties as assigned or needed.