Dispatch/Customer Service Representative

F A I T H Behavioral Services and Wellness Center•North Las Vegas, NV

2d•Onsite

About The Position

We are seeking a motivated and organized Dispatch/Customer Service Representative to join our team. This role is crucial for managing client interactions, scheduling, and ensuring smooth operations. The ideal candidate will be professional, possess excellent communication and interpersonal skills, and be able to handle stressful situations calmly. You will be the first point of contact for clients and visitors, making a strong first impression essential.

Requirements

High school diploma or equivalent required.
Knowledge of computer programs and software is helpful.
Professionalism in behavior and appearance.
Excellent communication skills, both verbal and written.
Strong interpersonal skills to work effectively with various people.
Ability to remain calm and make decisions in emergency situations.
Proficiency with telephone systems featuring multiple internal and external lines.
Strong organizational skills to manage personal and others' organization.
Ability to multitask, handling phone calls and visitors without neglecting anyone.
Ability to not get overwhelmed or frustrated while completing daily tasks.
2 years of customer service experience required.
2 years of dispatch experience required.

Nice To Haves

High school or equivalent (Preferred)

Responsibilities

Answer/return phone calls, take messages, and direct calls to appropriate personnel.
Directly answer general questions from clients and others.
Schedule clients by collecting information and inputting it into the system.
Inspect vehicles.
Issue drivers keys and paperwork.
Perform inventory intake and counting.
Collect paperwork and keys.