Dispatch Coordinator

DPDHL • Livonia, MI

4d • Onsite

About The Position

At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us. The Role Purpose is delegating forklift operators, shuttle drivers, spotters, OTR drivers, identifying product needs for shipments and overseeing product levels at all sub-sites to eliminate shortages. This role works closely with forklift operators, load planners, production technicians, and tractor-trailer drivers to achieve and maintain high service levels.

Requirements

• Intermediate Microsoft Office Skills.
• Oral and written communication skills.
• Ability to multi-task across a variety of customer needs.
• Accurate data entry.
• High levels of customer service.
• High School Diploma or Equivalent

Nice To Haves

• 1 year relevant experience, preferred

Responsibilities

• Assisting the Account Management team with order creation and data entry in our Transportation Management System.
• Scheduling pick-up and delivery appointments via phone call, email correspondence, and web portals.
• Answering phone and email customer service inquiries.
• Other ad hoc customer service support as needed.
• Schedule inbound and outbound freight and trailers to comply with warehouse operations and capacities.
• Meet or exceed all service and efficiency standards for shipping and receiving.
• Ensure accuracy of all shipping and receiving (B.O.L.) documents.
• Handle all customers and customer representatives.
• Gather and maintain all data and records relative to shipping and receiving activities.
• Maintain legible and accurate records and logs as required.
• Assist in training new associates.
• Assist in maintaining facility security.
• Maintain the facility dock door control board to be accurate at all times.
• Conduct operations in a manner that promotes safety and report unsafe conditions that can’t be self-corrected to the warehouse supervisor.
• Maintain a clean, neat, and orderly work area in accordance with company standards of housekeeping.
• Conduct oneself in a polite and service-oriented manner towards customer representatives and fellow associates.
• Increasing productivity by decreasing loading rates, in relation to budgeted allowance, by initiating slides, TS/TSAPS shipments, cross docks, maintaining appropriate product levels, and other efficiency opportunities.
• Knowledge and application of various systems.
• Increasing productivity by altering staffing levels/suggesting cuts to staffing levels based on workload in different work areas to keep operations efficient.
• Loading on-time per Load Ready Date & Times.
• Down-time tracking/minimization.
• Issuing moves.

Benefits

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED