Operations/Dispatch and Customer Service Support
About The Position
Good Greek Moving & Storage is seeking an innovative, forward-thinking, and tenacious individual to join their team as a Dispatch Coordinator. This essential and multifaceted role involves working with professional moving crews, compliance personnel, and customers. The ideal candidate will be highly organized, socially confident, possess excellent customer service skills, and be able to multitask effectively to ensure all operational responsibilities are fulfilled while maintaining compliance with regulations. Good Greek is an industry leader offering a total relocation expertise, including storage, trash removal, auto transport, realty services, and premier concierge services.
Requirements
- Detailed oriented
- Skilled in documenting Important Data
- Precise data entry
- Strong Phone Skills
- Listening and verbal communications
- Astute, high energy and dependable
- Proficient in reporting
- Strong ability to multitask
- Ability to work effectively under pressure
- Must have 1-3 years Operations/Dispatch experience
Nice To Haves
- Bilingual a plus
Responsibilities
- Planning and coordinating jobs
- Setting schedules
- Maintaining driver/helper relationships
- Ensuring adequate capacity for job coverage
- Answering the telephone and making follow-up calls
- CRM data entry/software data management
- Fielding Customer Service Inquiries
- Provide ETA updates in company software and make relevant notes in shipment notes
- Monitor drivers and ensure that they are following DOT regulations-and document/report violations of regulations
- Communicate with customer and with customer service on driver's schedule
- Log and track driver locations and activities
Benefits
- Competitive Benefit Package Available
- Paid Training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
