Dispatch Coordinator

Ryder Supply Chain Solutions•Bloomfield, CT

1d•$20 - $20

About The Position

This position is typically dedicated to a Dispatcher who demonstrates exemplary dispatch skills within an account or location, with the intention of taking on more responsibility. The incumbent is responsible for ensuring that productivity and operational goals are met to deliver customer satisfaction. This individual will operate in a dynamic environment focused on continuous measurable improvement for the customer. Key functions include serving as a Lead Dispatcher to provide guidance and answer questions throughout the shift, addressing customer issues or escalating to management, backfilling for other dispatchers as needed, ensuring all necessary day-to-day operational forms are completed accurately, providing training for new hires and current staff, and monitoring and advising management if functional or productivity goals are not being met.

Requirements

Excellent oral and written communication and follow up skills
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Ability to work independently and as member of a team
Flexibility to operate and self-driven to excel in a fast-paced environment
Capable of multi-tasking, highly organized with strong time management skills
Detail oriented with excellent follow-up practices
H.S. diploma/GED required
High School Diploma or equivalent
Two (2) years or more Experience with DOT, and driver routing with minimum of 2 years experience in Logistics and/or Transportation

Nice To Haves

Knowledge in transportation environment, (i.e.: Shipping, receiving and inventory management, distribution or dispatch) advanced preferred
Knowledge of warehouse and or software applications, routing and dispatch software systems advanced preferred
Proficiency in Microsoft Office intermediate preferred

Responsibilities

Serves as a Lead Dispatchers to help guide/answer any questions throughout the course of the shift
Addresses any customer issues and/or provides resolution to problems that are within the scope of work, otherwise engages management for help
Backfills for dispatchers when needed
Responsible for ensuring any and all necessary forms used for the day-to-day operations are filled out completely and accurately
Provides training for all new hires and/or any additional training needed for current staff
Monitors and advises management if functional, productivity goals and objectives are not being met
Performs other duties as assigned