Dispatch Coordinator

State of Oregon•Central Point, OR

10h•Onsite

About The Position

The Oregon Department of Transportation is seeking a Dispatch Coordinator (Transportation Telecommunication Specialist 2) for its Delivery & Operations Division, Region 3 Dispatch Unit in Central Point. This critical public safety role serves as a central communication hub for agency operations, coordinating communications among field personnel, law enforcement, emergency responders, state agencies, and the public across a large geographic region. The position utilizes advanced communications and Computer-Assisted Dispatch (CAD) systems to manage complex situations, dispatch emergency resources, and ensure timely, accurate information, contributing to public safety and agency operations.

Requirements

Three years of public contact experience that includes gathering, relaying, and providing information to others AND evaluating activities or incidents and determining an appropriate course of action.
One year of this experience must include receiving and dispatching emergency requests using radio equipment, telephone and/or computer.
Experience must include at least one year of leadwork responsibilities.
One or more years of experience in roadway/highway, bridge, sign, or drawbridge maintenance operations, Transportation Operations Center or Traffic Management Center or Public Safety related work (police, fire, emergency medical, incident responder, hazmat responder, 911 operations, etc.).
Valid US driver license and an acceptable driving record.
Must become LEDS certified and maintain current certification within 90 days of hire.

Nice To Haves

Experience in a fast-paced environment, adjusting workflows and changing schedules to meet real-time operational demands.
Experience with communication methods to effectively direct and deliver feedback to the public, coworkers, and peers.
Experience in cultivating teamwork and operational confidence by providing respectful, actionable coaching and constructive feedback.
Experience exercising sound judgment and critical thinking to resolve complex, high priority incidents.

Responsibilities

Train new employees in dispatch operations and existing staff on new software and guidelines.
Guide staff on identifying and executing appropriate actions to resolve unusual incidents in accordance with established policies.
Assist manager by monitoring incident responses for quality and timeliness.
Guide employees through quality control processes, including coaching on effective performance and decision-making.
Monitor crew work to ensure quality and conformance with statewide and center standards.
Operate and monitor specialized technical equipment, including software, radios, closed-circuit television, weather systems, and variable message signs.
Monitor roadway conditions to detect incidents or winter hazards, coordinate towing, and update traveler information systems.
Manage communications across a large multi-county area between the public, ODOT units, law enforcement, and emergency responders.
Implement detour routes, adjust variable speed limits, log maintenance damage reports, and track crew availability.
Serve as a 24/7 emergency contact, including holidays, as needed.
Work a flexible schedule that includes regular evening and weekend shifts, with the possibility of rotating night shifts.