Dispatch Coordinator I

ACERTUS•Saint Louis, MO

11h•Onsite

About The Position

The Dispatch Coordinator I is responsible for proactively sourcing and securing carrier capacity through cold calling, matching loads with dedicated carriers, and leveraging historical data and performance scorecards to optimize carrier assignments. This role also manages inbound carrier communications, audits and resolves operational issues, and builds strong, lasting carrier relationships to support reliable and efficient transportation operations.

Requirements

High school diploma or equivalent.
1-3 years of previous experience dispatching, preferably in the logistics field, is required.
Proficient in Microsoft Office programs and other general office equipment.
Organized thinker with exceptional attention to detail and accuracy.
Excellent communication skills, both verbally and in writing.
Ability to deliver exceptional customer service.
Positive attitude, team player.
Ability to multi-task.
Intermediate-level data entry skills.
Ability to work independently.
Willingness to learn and assume responsibility.
Personal responsibility to manage change.
Ability to act quickly and decisively in high-pressure situations.
Regular attendance is a necessary and essential function.

Nice To Haves

Associate's degree in business or a related field is a plus.
Some experience with customer service is preferred.
Knowledge of transportation industry practices and regulations preferred.

Responsibilities

Source carrier capacity through cold calling, outreach, and relationship development.
Optimize load assignments using historical data, market insights, and carrier performance scorecards.
Manage inbound and outbound communication with carriers to ensure timely updates and issue resolution.
Identify, investigate, and resolve operational and audit-related issues.
Build and maintain strong carrier relationships, supporting efforts to grow dedicated carrier partnerships.
Support load coverage through effective planning, coordination, and execution.
Assist with order payables, costing analysis, and monitoring market trends.
Proactively support the broader carrier operations team to ensure efficient and reliable transportation performance.
Additional duties, assigned to support business needs.