Dispatch Associate
Global Medical Response•Alcoa, TN
•Onsite
About The Position
We’re hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.
Requirements
- High school diploma or equivalent (GED)
- Some work experience, preferably in dispatch or routing calls in customer service
- Organization, multitasking and time management skills
Responsibilities
- Monitor and respond to calls and emails using established call handling time leveraging the communication and information management system to deliver excellent customer support to providers, facilities and member representatives.
- Use appropriate methods to schedule, assign, review and route transportation requests.
- Clearly document communications following protocols and processes, and properly identify and escalate issues as necessary.
- Effectively communicate trip data including confirmations, routing time, issues and performance.
- Work collaboratively and in a professional manner with all allied health and public safety personnel as well as your fellow coworkers.
Benefits
- Competitive hourly rates starting at $19.00 + DOE
- Full-time opportunity
- Benefit options available (details on careers site benefits page)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
