Dispatch Associate II Friday–Tuesday 6:00AM- 2:30PM

UPS•US - NY PROLOGIS JFK LOG CENTER (MARKEN) (NYSGS), NY

1d•$23 - $37•Onsite

About The Position

Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market. This position coordinates and dispatches shipments. He/She performs a variety of tasks related or order-fulfillment.

Requirements

High school diploma, GED or International equivalent
2 years’ customer service and/or dispatch experience in a transportation, distribution or order-fulfillment industry
Strong communication skills
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Accurate and rapid data entry and retrieval
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

Monitors activities for service orders.
Updates reports as required.
Records inbound and outbound equipment.
Monitors scheduled versus actual equipment types.
Investigates overdue shipments.
Records time of departure, destination, cargo, and expected time of return.
Serves as Senior Dispatcher and may train and certify dispatch associates.
Receives and resolves higher level problems and escalates problems to higher level management with suggested solutions, as appropriate.
Plays key role in assuring the timely dispatching and coordinated pickup and delivery of customer orders within stated performance measures.
Learns, understands and works with the enterprise dispatching system.