Dispatch and Operations Lead

Hamline University•Saint Paul, MN

1d•$19 - $20

About The Position

The Dispatch and Operations Lead is responsible for the overall operation of the Hamline University Public Safety 24-hour Communications Center. This role includes monitoring and managing security communications systems and providing accurate information and assistance to the campus community. In addition to overseeing Public Safety dispatch operations, the Dispatch and Operations Lead will manage the campus parking program and supervise the Anderson Student Center Welcome Desk. The Lead must demonstrate full proficiency in the department’s computer-aided dispatch (CAD) system, alarm monitoring systems, CCTV network, and electronic access control systems. This position also serves as a key liaison between the Department of Public Safety and various university departments, including but not limited to Facilities Services, Residential Life, and Conference and Event Management.

Requirements

Working knowledge of Microsoft Office Suite, Google, Google Apps, Blackboard and Ally Reporting or similar.
Experience and sensitivity working with students from diverse backgrounds.
Experience managing a computer aided dispatch system
Training for new employees and ongoing training for all dispatchers
AA or Bachelor’s Degree or 2-4 years of equivalent experience
1-3 years in a supervisor role.
1-3 years experience at an institution of higher education or in a dispatch environment
1-3 years experience as a dispatcher and/or office manager
Title IX within 12 months of hire date
Clery within 12 months of hire date
Must be able to work on a computer for extended periods of time.
Ability to lift at least 10 lbs on an occasional basis with or without accommodations.
Ability to work an 24/7 on-call schedule.

Nice To Haves

Bachelor’s Degree
5+ years supervision experience
5+ years of dispatching experience
Familiarity with the Clery Act and Title IX

Responsibilities

Oversee daily operations of Dispatch Center/ Anderson Student Center Desk and impose corrective action when needed
Create and implement the training program for all new hires
Principal trainer for all new dispatch hires
Manage and process all applications for Dispatch hires
Interview and hire all student dispatchers
Write the schedule for Staff and Student dispatchers
Trained to verify and submit Student Payroll
Maintain all correspondence with the Cashier’s office to manage the financial aspects of parking tickets
Update all documents and resources found in the Dispatch Center of HPS
Assigned the responsibility of Point Person for the Security Systems
Manages HPS Van Rental process
All other duties as requested.