This is a high-impact, “road warrior”, systems-super-user role that floats across Patriot/AVW operating locations to ensure uninterrupted dispatch execution, data accuracy, and service continuity. The Operations Dispatch Specialist serves as a hands-on expert in both dispatch/ERP platforms (TRUX and Tower), stepping in to run dispatch when local coverage is limited and elevating performance by standardizing best practices, coaching teams, and tightening daily execution. The role is highly mobile (routine overnight travel) and requires advanced proficiency in Microsoft Excel and strong working skills with Word, PowerPoint, and Outlook.