Operations Coordinator, Routing and Dispatch

Riverstone Logistics • Mesquite, TX

3d

About The Position

The Routing Coordinator will assist in the day-to-day functions of routing, dispatching, and other client delivery objectives at a specific profit center. This position will monitor motor carrier performance and capability to maximize productivity and provide feedback to location management. In addition, this position will assist customer care in monitoring and troubleshooting of delivery issues in a proactive and highly responsive manner. This position will spend most of their time in the office or warehouse helping to maximize the performance of the site.

Requirements

• High School Diploma/GED or equivalent required
• Strong people and operational management skills
• Experience utilizing Microsoft Office products (Excel, Teams, etc.)
• Excellent verbal and written communications skills
• Excellent interpersonal skills
• Excellent customer service skills, including conflict resolution
• Ability to adapt to changes in a fast-paced environment
• Experience with routing, scheduling, and checking on delivery status
• Ability to embrace new technology

Nice To Haves

• Experience with dispatching software (Samsara, Dispatch Track) preferred

Responsibilities

• Facilitate day-to-day delivery operations, including the monitoring of morning loadout/check in, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client
• Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within industry fair standards and the agreed-upon communication mechanism
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and personnel
• Utilize client-specific routing software
• Communicate with other departments on updates, meetings, and other as needed
• Perform route monitoring utilizing client-specific software
• Check in reschedules that are brought back by motor carriers
• Process returns through the clients portal at participating locations
• Move inventory safely using material handling equipment (as needed)
• Serve as a point of contact for escalations from the client
• Schedule orders and notify the customer of their time windows for next day delivery
• Performing other duties as assigned (may vary based on client requirements)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED