DTS East Dispatch Coordinator

DREAMLINER LUXURY COACHES LLC•Gallatin, TN

1d•Onsite

About The Position

The Dispatch and Logistics Coordinator supports daily tour-related trucking operations by managing carrier bookings, driver dispatch, scheduling, and real-time route adjustments to ensure on-time, compliant, and cost-effective deliveries. This role serves as a key point of contact for drivers, owner-operators, internal teams, and tour clients, resolving operational issues and maintaining high service standards. The coordinator monitors fleet performance, compliance, and costs; prepares accurate invoices; tracks KPIs; and supports incident response and continuous improvement initiatives. Success in this role requires strong logistics knowledge, market-rate negotiation skills, attention to detail, and the ability to perform well in a fast-paced, time-sensitive environment across multiple time zones.

Requirements

1–4 years’ experience in transportation, logistics, dispatch, or operations coordination (combination of company-owned and owner-operator environments preferred).
Proficiency with DAT One and Truckstop.com —ability to read the market, spot rate trends, and negotiate aggressively with subcontractor carriers.
Familiarity with Transportation Management Systems (TMS), ELD/telematics, and standard dispatch tools.
Working knowledge of relevant transportation regulations and safety requirements.
Strong verbal and written communication skills; ability to coordinate across multiple stakeholder groups.
Demonstrated problem solving, prioritization, and time management under tight timelines.
Proficiency with MS Office (Excel) and experience with operational reporting.
Ability to work across multiple time zones as needed.

Responsibilities

Assist with daily operations of tour-related trucking services, including booking carriers, daily dispatch, scheduling for company drivers and owner-operators to meet customer service and delivery commitments.
Assign and manage carriers and drivers for tour projects, monitoring Hours of Service (HOS) and DOT compliance.
Serve as a point of contact for drivers, owner-operators, and dispatch staff; work with the team to help resolve operational issues, service disruptions, and driver inquiries.
Resolve operational challenges quickly and professionally while minimizing disruption to client schedules.
Serve as a point of contact for tour clients, ensuring clear communication and excellent customer service.
Assist with load planning, ensuring safe and efficient transport of equipment and freight.
Monitor fleet utilization, fuel usage, and operational costs; recommend improvements to increase efficiency.
Collaborate with the Safety & Compliance team to ensure all operations meet regulatory requirements.
Monitor and adjust routes and loads in real time to optimize utilization, on-time performance, and cost efficiency.
Ensure compliance with applicable transportation regulations (i.e., hours-of-service, vehicle inspections, licensing) and company safety policies.
Prepare, review, and issue accurate invoices for services, rentals, and operations in a timely manner.
Collaborate with operations, sales, and accounting teams to resolve discrepancies in invoicing or customer accounts.
Track and report invoicing and quoting activity to management for financial accuracy and forecasting.
Track and report key performance indicators (OTD, dwell time, utilization, claims/incidents); escalate trends and recommend corrective actions.
Coordinate incident response (accidents, delays, cargo issues), working with safety, claims, and customer teams to contain impact and document follow-up.
Assist with continuous improvement initiatives: standard operating procedures, process documentation, and small projects to improve dispatch and driver workflows.
Liaise with internal stakeholders (sales, customer service, maintenance) and external partners (brokers, owner-operators, vendors) to ensure seamless operations.