Dispatch and Carrier Operations Specialist

Langham Logistics, Inc•Indianapolis, IN

6h•Onsite

About The Position

The Logistics and Carrier Operations Specialist is a key role responsible for managing the process of sourcing, vetting, and onboarding new carriers to ensure a reliable and efficient transportation network. This position also supports daily dispatch operations by dispatching loads and managing carrier relationships to ensure smooth and timely delivery. The specialist will work closely with internal teams and external partners to maintain high standards of service, improve operational efficiency, and resolve any issues related to carrier performance or load coordination. A strong understanding of logistics, carrier management, and transportation processes is essential to effectively fulfill the responsibilities of this role. Note: As with all positions within operations, this role requires flexibility to assist other functions during capacity shortages, business growth, or periods of increased customer demand.

Requirements

Demonstrated analytical ability, attention to detail, and strong computer skills preferably with transportation and warehouse management systems
Ability to evaluate alternatives to make the best overall value decisions considering cost, customer expectations and other factors
Ability to function in a high-stress environment and solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Exercise solid judgment, problem solving, and decision-making skills. Must possess a proven record of taking initiative and responsibility, both individually and as a member of a team
Act with a real time sense of urgency
Possess the ability to learn and become an accomplished user in, but not limited to, customer as well as company transportation and warehouse management systems
Possess the ability to write routine reports and correspondence in a professional manner
Possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Execution – the drive to take action, achieve results, think creatively, work efficiently and competently
Communication – the capacity to listen to others, process information and communicate effectively
Relationships – the ability to build personal relationships and facilitate team success
Must be able to prioritize, multi-task, and manage time effectively
Assertive, driven, and enthusiastic individual with strong work ethic
Must have ability to identify and resolve issues and maintain positive employee and customer relations
Excellent communication and interpersonal skills, with the ability to build relationships with customers and carriers.
Strong organizational and multitasking abilities, with attention to detail in scheduling and operational tasks.
Proficiency in logistics software, Microsoft Office Suite (Excel, Word, PowerPoint), and other relevant tools.
Problem-solving skills with a proactive and customer-focused approach.
Ability to work effectively in a fast-paced, team-oriented environment.
High school diploma or equivalent
3-5 Previous experience in logistics, customer service, or supply chain operations.
Strong communication and interpersonal skills for customer and carrier interactions.
Proficiency in logistics software and Microsoft Office Suite.
Strong organizational skills and attention to detail.
Ability to manage multiple tasks and work under pressure, particularly during high-demand periods.
Basic understanding of logistics, dispatching, and asset fleet management.

Nice To Haves

A degree in logistics, supply chain management, or a related field is a plus.

Responsibilities

Source, vet, and onboard new carriers, ensuring compliance with safety, regulatory, and company standards, and maintaining up-to-date carrier documentation.
Maintain and manage ongoing carrier relationships to ensure effective communication, issue resolution, and optimized service performance
Act as the point of contact for both internal and external customers, addressing inquiries related to shipments, deliveries, and operational status. Maintain strong relationships with customers and carriers to ensure clear communication and efficient service.
Enter customer orders into the system, route shipments, and ensure all details are accurate to meet both customer and operational requirements.
Schedule and coordinate appointments for pickups and deliveries, ensuring alignment with customer needs and operational capacities. Update scheduling systems to reflect accurate appointment times and availability.
Monitor and track shipments, ensuring that all deliveries are on schedule. Communicate updates to internal teams and customers regarding shipment status, delays, or changes.
Support the management and coordination of fleet resources, assisting with tracking fleet availability and ensuring efficient asset utilization.
Work closely with the Transportation Department and other internal teams to resolve operational challenges and improve processes. Ensure smooth coordination between customers, carriers, and internal departments.
Identify and resolve any issues related to carrier performance.
Dispatch loads for assigned accounts, ensuring timely and efficient delivery, and coordinating with carriers to meet operational requirements and customer expectations.