Dispatch Agent 2nd Shift (2pm-10:30pm)
About The Position
As an Alert 360 alarm dispatcher, you will respond to various types of alarm, fire, and medical signals from all over the United States, working with home or business owners and local emergency personnel. You’ll be the one there when help is needed, to reassure or send assistance. Perhaps you thrive on helping others and are looking for more fulfilling work with a purpose? We provide comprehensive, engaging, and ongoing training so that you can feel comfortable helping to save lives, homes and more from our state-of-the-art alarm monitoring center. Customer service or contact center experience is a plus. You’ll want to love talking on the phone, being compassionate, calming, and competent in a variety of call situations. Every day, you’ll have an opportunity to save lives and property. How many of your friends or family can say that? We can’t think of a better way to spend a workday. Can you?
Requirements
- Must be at least 18 years of age
- High School diploma or equivalent
- Ability to sit while using computer and phone equipment for extended periods of time
- Deliver world class customer service and build customer satisfaction and loyalty
- Must pay attention to detail
- Capability to work well under moderate stressful situations
- Ability to type a minimum of 30 words per minute efficiently and accurately
- Proficiency to work simultaneously with multiple computer applications and databases
- Demonstrate outstanding verbal and written communication skills
- Pre-employment testing is required
- Must pass background and drug screen process
Nice To Haves
- Provide excellent customer service
- Enjoy helping people and smiling!
- Previous call center experience a plus but not required
- Bilingual in English/Spanish a plus
Responsibilities
- Deliver quick and accurate responses with empathy when an alarm signal is activated and provide customer satisfaction
- Provide accurate documentation of all actions taken in reaction calls taken
Benefits
- Health coverage for you and your family through medical, dental and vision plans
- A generous paid time off program starting at three weeks and increasing with your tenure
- A 401-K plan where the company matches dollar for dollar on a generous % you contribute
- Financial protection through disability, life and accidental death and dismemberment insurance
- Tax advantages through flexible spending accounts that allow you to pay for specific health-care and dependent care expenses with pre-tax dollars
- To help you manage your work and life needs we offer a life assistance program, tuition reimbursement, an on-site gym, employee fitness walks and free home security monitoring, with discounted security and home automation equipment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
