Disney Vacation Club Driver

The Walt Disney Company•Lake Buena Vista, FL

2d•Onsite

About The Position

Disney Vacation Club (DVC) is a vacation ownership program that offers Guests the opportunity to enjoy Disney experiences across a growing portfolio of destinations for years to come. The DVC Driver plays a critical role in delivering a seamless and engaging Guest journey by safely transporting Guests throughout the Walt Disney World Resort and surrounding areas to Disney Vacation Club Welcome Home Center locations. This role goes beyond transportation—Drivers create meaningful, high-touch interactions that enhance the Guest experience, alleviate potential travel-related stress, and reinforce the storytelling and service excellence synonymous with Disney. In addition to ensuring the safe and efficient operation of vehicles, DVC Drivers are responsible for maintaining a clean, sanitized, and show-ready environment at all times. This includes performing routine interior and exterior upkeep using approved products and adhering to established safety and operational standards. This is a full-time, onsite role based in Lake Buena Vista, FL, reporting to the Sales Support & Services Manager.

Requirements

Valid Florida Driver’s License with a clean driving record, demonstrating a minimum of five (5) years of safe driving experience
Proven ability to safely operate and maintain passenger vehicles (up to 15 passengers), with awareness of basic mechanical and safety indicators
Demonstrated strong Guest service skills, with the ability to build rapport, deliver engaging experiences, and support seamless Guest transitions in partnership with cross-functional Cast Members
Working knowledge of Disney Vacation Club, with the ability to quickly learn property layouts and navigation across Walt Disney World Resort
Proficiency in utilizing operational technology, including radio communication systems, touchscreen devices, and mobile applications
Ability to support Guests with accessibility needs through operation of ADA-compliant equipment and inclusive service practices
Physical capability to stand or sit for extended periods, and safely lift and maneuver items up to 25 lbs (e.g., luggage, personal belongings, car seats)
Flexibility to work a variable schedule, including nights, weekends, and holidays
Ability to successfully complete required training through hands-on practice, observation, and formal assessments

Nice To Haves

Demonstrated ability to proactively resolve Guest concerns by leveraging sound judgment and collaborating with appropriate partners to deliver seamless outcomes
Strong storytelling capabilities with a proven ability to create engaging, memorable Guest interactions that enhance the overall Disney experience
Solid understanding of Walt Disney World operations, products, and services, with the ability to translate knowledge into meaningful Guest engagement
Extensive knowledge of Walt Disney World parks, resorts, and property logistics to support accurate navigation and enriched storytelling
Multilingual proficiency, enhancing the ability to connect with and support a diverse global Guest population

Responsibilities

Provide travel assistance to Guests to and from Disney Vacation Club Welcome Home Centers across Walt Disney World Resort
Deliver a high level of Guest interaction with an outgoing, engaging, and service-focused approach
Engage Guests through storytelling, sharing property knowledge, Disney trivia, and more to enhance the experience
Communicate what Guests can expect during their visit while transporting Members and Guests
Maintain knowledge of Disney Vacation Club offerings and key property locations
Navigate and execute accurate pick-up and drop-off procedures across WDW Parks and Resorts
Immerse Guests in the Disney experience by providing relevant property information throughout transport
Support basic Guest recovery as needed to ensure a positive overall vacation experience
Perform routine interior and exterior upkeep using approved products and adhering to established safety and operational standards.