Disclosure Desk Specialist - Temp

East West Bank•El Monte, CA

About The Position

East West Bank is currently seeking a Temporary Disclosure Desk Specialist. The Disclosure Desk Specialist is responsible for reviewing loan applications for completeness and accuracy, verifying supporting income, asset and liability documentation. The applicant is expected to demonstrate a sense of urgency, willingness to work cooperatively with others, and be an effective team player whose primary focus is to service customers, since this position is their main point of contact.

Requirements

Minimum 5 years of Experience in mortgage loan processing
At least 5 years of computer experience, preferable with Encompass automated origination system
Strong customer service skills and ability to manage difficult conversations to a successful outcome and positive customer experience
Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.

Nice To Haves

Excellent organizational skills
Excellent written and verbal communication skills
Solid analytical and problem solving skills

Responsibilities

Processes loan applications for Fannie Mae mortgage loans (e.g., opening escrow, ordering title reports, requesting information needed in order to complete loans)
Uses knowledge of title conditions to work with Mortgage Loan Officers, escrow/title, and customers to resolve pending conditions and stipulations
Obtains and reviews documents for compliance with loan conditions with the Mortgage Loan Offers (i.e., coordinates with buyers, sellers, title companies, escrow agents, surveyors and real estate agents to obtain additional documentation, complete loan submissions and perform closings)
Maintains system accuracy, issues proper disclosures as required by federal regulatory compliance and reviews rate lock and point objectives for accuracy
Performs other duties as assigned