Disaster Recovery and Crisis Management Risk Mgr

City National Bank • Charlotte, NC

6d • Onsite

About The Position

The Second Line of Defense (2LOD) Disaster Recovery & Crisis Management Risk Manager provides independent oversight, credible challenge, and subject matter expertise across the enterprise's Disaster Recovery (DR), Crisis Management (CM), and broader Operational Resilience programs. This individual contributor role is responsible for evaluating the design and effectiveness of first line controls, ensuring alignment with regulatory expectations, and advising senior leaders on resilience risks.

Requirements

• Bachelor's Degree or equivalent
• Minimum 10 years practical Business Continuity, Disaster Recovery, and/Crisis and Critical Incident Management experience
• Minimum 10 years technical experience with data center operations and infrastructure recovery, including cloud platforms, network architecture and failover mechanisms, and database replication and backup strategies.
• Minimum 5 years of experience in risk and controls, appropriately scoping assessments, providing credible challenges, and performing assurance testing.
• Minimum 5 years of financial services experience
• Minimum 3 years of project management experience
• BS in Computer Science or demonstrated equivalent experience
• Demonstrated strong skills in applying Business Continuity and Disaster Recovery planning principles to various levels (staff, management and executive) of the company.
• Demonstrated human relation skills to effectively interact with peers, subordinates, internal and external customers and vendors.
• Excellent interpersonal, organization, analytical, problem solving, communication, and prioritization skills
• Demonstrated ability to influence and motivate individuals and teams.
• Excellent oral and written communications skills; experience performing both detailed and executive-level documentation.
• Experience using business continuity or Governance, Risk and Compliance (GRC) systems.
• Strong project management skills.
• Demonstrated analytical skills with follow-up and problem solving capability to improve quality, controls, and efficiency.
• Self-starter with the ability to work independently.
• Fully proficient with Microsoft Office applications, including (but not limited to) Word, Excel, Visio, and PowerPoint

Nice To Haves

• Professional certification from the Disaster Recovery Institute, International or from The Business Continuity Institute (e. g. ABCP, CBCP, MBCP, MBCI, CRP and/or other Business Continuity or industry related certifications preferred

Responsibilities

• Provides 2LOD challenge over DR and CM strategies, plans, controls, and testing activities.
• Assess alignment of DR capabilities with enterprise risk appetite, impact tolerances, and regulatory requirements.
• Ensures DR entities' roles and responsibilities, timelines, and requirements are clear
• Monitor adherence to DR policies, standards, and frameworks; recommend enhancements to strengthen governance and accountability.
• Provide independent oversight of crisis management and major incident response processes.
• Subject matter expertise on regulatory requirements, defining threats, and risk scenarios in order to provide recommendations on changes or program enhancements required to address such requirements and threats
• Review and challenge the design, execution, and outcomes of DR and CM exercises.
• Assesses DR risks and policy/standard/procedure compliance relating to controls design, FLoD DR testing processes, FLoD DR testing results
• Provides support of Internal Audits and Regulatory Exams
• Understand and apply internal policies/procedures, laws and regulations and managing to regulatory requirements including but not limited to: FFIEC, OCC, FINRA, Federal Reserve
• Assess the effectiveness of escalation protocols, communication pathways, and decision making structures.
• Provide technical guidance and help lead the coordination of all corporate activities related to crisis and emergency management

Benefits

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior