DISASTER CASE MANAGER - Polk County, NC

Lutheran Services Carolinas

1d • Hybrid

About The Position

Lutheran Services Carolinas (LSC) is a nonprofit organization serving seniors, children, families, and communities across North and South Carolina through senior living communities, child and family services, refugee and immigrant services, and community‑based programs. Guided by our mission—Empowered by Christ, we walk together with all we serve—LSC works every day to provide compassionate care, stability, and opportunities for abundant living. Our Disaster team is looking for a Disaster Case Manager. The Disaster Case Manager supports the long-term recovery efforts in areas affected by natural disasters across both the Carolinas’ by providing direct case management to individuals and families. Candidate must reside in Western North Carolina and be able to commute regularly between Madison, Yancee, Buncombe, Watauga, and surrounding counties.

Requirements

• Bachelor’s degree preferred or high school diploma.
• If education level is high school, must have 1-2 years of relevant experience in case management or field work.
• Strong interpersonal, communication, and organizational skills.
• Computer literate and knowledge of Microsoft Office products (Word, Excel, Power Point).
• Ability to work in a flexible, fast-paced, and community-focused environment.
• Possess sensitivity to the service population’s cultural and socio-economic characteristics.
• Driver’s License with acceptable motor vehicle record.

Nice To Haves

• Experience with disaster response case management is preferred.
• Familiarity with disaster recovery resources, community-based services, or previous nonprofit work is a plus.
• Have experience working with the local long-term recovery group.

Responsibilities

• Deliver individualized disaster case management services to survivors.
• Conduct survivor intake, needs assessments, recovery planning, and resource coordination.
• Work in collaboration with local Long Term Recovery Groups (LTRG) and other partner agencies to ensure a coordinated, survivor centered approach.
• Attend LTRG meetings and other coordination calls as required.
• Accurately document case progress and outcomes following Lutheran Services Carolinas and LTRG protocols.
• Responsible for case documentation and data sharing in SharePoint.
• Other duties as assigned by supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees