DISABLED VETERANS OUTREACH PROGRAM REPRESENTATIVE

Arizona Department of Administration•Tucson, AZ

2d•Onsite

About The Position

The Department of Economic Security (DES) is seeking an experienced and highly motivated individual to join their team as a Disabled Veterans Outreach Program (DVOP) Representative with the Workforce Solutions Administration (WSA). This position is responsible for providing a wide range of employment-related services to engage, advise, prepare, and match job seekers with Arizona businesses. The goal is to enable job seekers to get a job, maintain or strengthen current employment, or build a sustainable career. Services are provided through 1:1 or group interactions and can be client-facing, virtual/digital, or telephonic. Services may be for one or more programs within the Administration and may focus on specialized populations depending on assignment. This position will utilize a business methodology that drives continuous improvement. Depending on the population served, the representative must be willing and able to work in places of client gathering, housing or farm locations, rural remote areas of the state, and correctional facilities, potentially working outside of traditional 8-5 work hours.

Requirements

Knowledge in Labor Market Information and In-demand Industries and Occupations.
Knowledge in Social, cultural and economic conditions that impact the populations and area(s) served.
Knowledge in Special needs of minority groups and disadvantaged persons.
Knowledge in Community resources and support services.
Knowledge in Basic research, data gathering and interpretation and problem-solving techniques.
Knowledge in Event planning and management, including communication and collaboration with key partners.
Skilled in Customer service, teamwork, collaboration, and interpersonal communication.
Skilled in Written and verbal communication, including public speaking and presenting.
Skilled in Proficiency with Microsoft Office, Google, data base systems, and computers.
Ability to learn & apply applicable Federal and State laws, regulations and procedures, to include Department of Labor (DOL), DES, Department of Corrections, and Department of Administration rules, policies, and procedures.
Ability to use Labor Market Information, in-demand industry, occupation and transferable skills data to assess, advise, refer, prepare, and match job seekers.
Willing and able to work in a correctional facility or perform work in housing or farm locations and react quickly in emergency situations, when assigned to highly specialized area or population.
Ability to travel to locations within assigned area and to statewide meetings, which may include navigation in rural or otherwise difficult to locate areas.
High school diploma or equivalent.
Two (2) years of public contact or customer service work experience, employment counseling, or recruitment.
Successfully pass background and reference checks.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Possess and retain a current, valid class-appropriate driver’s license.
Complete all required training.
Successfully pass all necessary driver’s license record checks.
Maintain acceptable driving records.
Maintain the statutorily required liability insurance if operating a personally owned vehicle on State business.

Nice To Haves

Experience working with farmworkers, refugees, and veterans.
Qualified service-connected disabled veterans, as defined by 38 U.S.C. § 4211 (3).
Qualified eligible veterans, as defined by 38 U.S.C. § 4211 (4).

Responsibilities

Perform outreach and case management functions such as assessing skills, abilities, work history, employment barriers and career interests, retention follow-up; developing employment plans; determining eligibility for services; providing information on Labor Market, In-Demand industries, and occupations; and identifying and coordinating with formal and informal resources to remove barriers, develop skills, and achieve certifications.
Use databases to register & refer job seekers; complete and maintain accurate records and reports for performance and reporting requirements in accordance with quality and quantity standards mandated by various laws, rules and federal regulations.
Provide customer service and program information to job seekers, colleagues, and the business community; maintain positive working relationships with local partners, community organizations and other agency personnel; resolution of customer issues and complaints; and utilization of veteran priority of service (VPOS) for veteran clients (as applicable).
Attend training required by program assignment.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities