Disabled Veterans Outreach Program Representative

Arizona Department of Administration•Casa Grande, AZ

4d•Hybrid

About The Position

The Department of Economic Security (DES) is seeking an experienced and highly motivated individual to join our team as a Disabled Veterans Outreach Program (DVOP) Representative with the Workforce Solutions Administration (WSA). This position is responsible for providing a wide range of employment related services to engage, advise, prepare, and match job seekers with Arizona businesses and enable job seekers to: get a job, maintain or strengthen current employment, or build a sustainable career. Services are provided through 1:1 or group interactions and will include client facing, virtual/digital or telephonic means. Services provided may be for one or more programs within the Administration and may focus on specialized populations depending on assignment. This position will be required to utilize a business methodology that drives continuous improvement. Depending on population served, must be willing and able to work in places of client gathering; housing or farm locations; rural remote areas of the state; correctional facilities; and working outside of traditional 8-5 work hours.

Requirements

Knowledge in Labor Market Information and In-demand Industries and Occupations.
Knowledge in Social, cultural and economic conditions that impact the populations and area(s) served.
Knowledge in Special needs of minority groups and disadvantaged persons.
Knowledge in Community resources and support services.
Knowledge in Basic research, data gathering and interpretation and problem-solving techniques.
Knowledge in Event planning and management, including communication and collaboration with key partners.
Skill in Customer service, teamwork, collaboration, and interpersonal communication.
Skill in Written and verbal communication, including public speaking and presenting.
Skill in Proficiency with Microsoft Office, Google, data base systems, and computers.
Ability to Learn & apply applicable Federal and State laws, regulations and procedures, to include Department of Labor (DOL), DES, Department of Corrections, and Department of Administration rules, policies, and procedures.
Ability to use Labor Market Information, in-demand industry, occupation and transferable skills data to assess, advise, refer, prepare, and match job seekers.
Willing and able to work in a correctional facility or perform work in housing or farm locations and react quickly in emergency situations, when assigned to a highly specialized area or population.
Ability to Travel to locations within assigned area and to statewide meetings, which may include navigation in rural or otherwise difficult to locate areas.

Nice To Haves

High school diploma or equivalent.
Two (2) years of public contact or customer service work experience, employment counseling, or recruitment.
Experience working with farmworkers, refugees, and veterans.

Responsibilities

Perform outreach and case management functions such as: assessing skills, abilities, work history, employment barriers and career interests, retention follow up; developing employment plans; determine eligibility for services; providing information on Labor Market, In-Demand industries, and occupations; and identifying and coordinating with formal and informal resources to remove barriers, develop skills, and achieve certifications.
Use databases to register & refer job seekers; complete and maintain accurate records and reports for performance and reporting requirements in accordance with quality and quantity standards mandated by various laws, rules and federal regulations.
Provide customer service, program information to job seekers, colleagues, and the business community; maintain positive working relationships with local partners, community organizations and other agency personnel; resolution of customer issues and complaints; and utilization of veteran priority of service (VPOS) for veteran clients (as applicable).
Attend training required by program assignment.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities