Disability Payment Specialist
About The Position
As a leading provider of health benefits in Canada, Sun Life supports the health care needs of millions of Canadians. In Group Disability, our mandate is to assist our Clients, both employees and employers, in the relentless pursuit of better health. This role involves calculating and releasing Disability Benefit payments, processing reimbursements, reviewing contractual provisions, handling calls, assisting with overpayment plans, and responding to client inquiries. The position also focuses on creating an environment that promotes team member accountability and autonomy, representing Sun Life professionally, and identifying opportunities for process improvements.
Requirements
- Stellar customer service skills that puts the client first
- Demonstrate active listening skills towards our Plan Members and Plan Sponsors
- Exceptional time management and organizational skills
- Outstanding communication skills – written and verbal
- Thrive in a fast paced, high-volume production environment
- Able to apply critical thinking to solve complex problems
- Ability to take initiative and demonstrate sound judgement
- Show resilience when taking on new responsibilities or handling difficult situations
- Commitment and excitement towards continuous learning – every challenge is a new opportunity for growth
- Teamwork and collaboration
- Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.
Responsibilities
- Calculate and release Disability Benefit payments
- Process and apply reimbursements from various sources such as CPP/QPP, WSIB, CSST, etc.
- Review and comprehend contractual provisions
- Handle inbound and outbound calls
- Assist and develop repayment plans for Overpayments
- Respond proactively to client inquiries or concerns
- Create an environment that promotes team member accountability and autonomy
- Represent Sun Life professionally, internally and externally, and work well with partners and clients
- Identify and suggest opportunities for process improvements
Benefits
- Comprehensive benefits
- Wellness programs, benefits and health incentives
- Paid vacation based on experience and additional days to support family care and personal emergencies
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
