Disability Payment Specialist

OTIP Group of Companies (OTIP, Orbit, Curo) • Waterloo, ON

7d • CA$57,669 - CA$79,295 • Hybrid

About The Position

The Disability Payment Specialist is responsible for reviewing and setting up new disability and life waiver claims, verifying members’ eligibility, calculating disability benefits, and processing payments. They are also the primary contact with School Boards and responsible for addressing Member enquiries about the LTD claim status and policy provisions.

Requirements

• Three to five years’ experience in short term or long-term group disability claims insurance and understanding of policy language and application.
• Experience in short- or long-term disability calculations and payments.
• A strong ability for mathematical calculations/applications and successful completion of a mathematical aptitude test
• Intermediate knowledge of Microsoft Office Suite applications.
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
• Superior time management and organizational skills to manage competing priorities, including project management skills.
• Post-secondary diploma or degree or equivalent business experience.

Nice To Haves

• The ability to communicate in French will be considered an asset.

Responsibilities

• Determine coverage eligibility of disability claims and life waiver claims to provide accurate benefit start dates and other payment information to the assigned Disability Analyst.
• Obtain the required information to provide accurate calculations including manual complex calculations. Superior policy knowledge and interpretation.
• Provide superior customer service on an assigned caseload of new and ongoing disability and life waiver claims.
• Responsible for ensuring the accuracy of the financial information for the disability life reserve feed.
• Identify training needs with plan administrators and unions. Ensuring they have up to date knowledge of processes and claim requirements as they relate to disability payments and eligibility.
• Build and foster strong relationships with the school board and unions. Attends in person and virtual meetings as needed. Provide accurate information to members on payments and offsets.
• Prepares and processes responses to Members, Unions and School Board representatives in accordance with established standards.
• Performs other duties within competence, as assigned.

Benefits

• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees
• Access to a wealth of learning resources, including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Opportunities for advancement
• Rewarding bonuses that recognize your dedication
• Best-in-class pension and benefits
• Total reward programs
• Comprehensive mental wellness support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree