Disability Medical Coordinator

The Canada Life Assurance Company • Calgary, AB

9d • Hybrid

About The Position

The Disability Medical Coordinator medically manages complex disability claims in a proactive manner. This involves working directly with a claimant’s attending physician to achieve a level of functional improvement that supports the earliest possible return to employability. The Coordinator accomplishes this by confirming the accuracy of a diagnosis, clarifying the functional impact of the diagnosis, accessing diagnostic testing (as needed), researching and arranging external specialist consultations, researching and securing external treatment providers, all aimed at functional improvement with the goal of a return to employability.

Requirements

• Regulated healthcare professional with current registration in good standing with respective governing body (RN, OT, PT, etc.)
• Ability to excel within a Purpose/Vision driven environment
• Proven ability to thrive in a challenging, demanding and dynamic work environment
• Strong organizational skills with demonstrated ability to be flexible and adaptable to changing priorities
• Excellent verbal and written communication skills
• Proven customer service skills
• Ability to work independently while contributing to team goals
• Ability to work in office and remotely from home
• Excellent problem solving and decision making skills
• Ability to use MS Office suite (Word, Excel and Outlook)
• Consenting to a criminal background check as well as the Government of Canada enhanced security screening is required. The cost of submitting these checks will be covered by Canada Life

Nice To Haves

• Clinical experience is an asset
• Bilingualism (English/French) is an asset

Responsibilities

• Commitment to living our values of Customer View, Integrity, Partnership, and Communities
• Assess the potential for medical coordination to impact the duration of a disability claim
• Assess diagnostic and treatment needs, developing plans through file review and telephone interview of claimants and involved treatment providers
• Negotiate and develop cost-effective, proactive plans for actions focusing on return to employability
• Maintain frequent ongoing contact with claimants, focusing on barrier resolution and functional improvements
• Provide ongoing support and consultation to Case Managers and Rehabilitation Consultants through the claim management process
• Prepare written reports detailing findings and recommendations
• Accurately maintain electronic file documentation and internal records

Benefits

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees